Nullable object must have a value

[Jo1988]

I am constantly getting this error message. Any tips to fix this?

[Geo123]

Hello Jo1988,

Normally this issue relates to network issues such as VPN or internet network latency and will correct itself.

If the issue persists, please contact UFile Support so we may review the file confidentially.
For telephone support, please call: 514-733-8414 or 1-888-633-8414
An agent can review the issue with you.
If you prefer, you can also open a request ticket and submit an anonymous file for review on-line at https://www.ufile.ca/contact/contact-us

[David Regehr]

I am having the exact same problem - sent a email to File help line - no response- very frustrated!!! - can't file my taxes.

[Geo123]

Hello David Regehr,

1.) Close the UFile session by exiting the UFile page ie close the browser and login back in.  The data should not be lost and all entries should be restored (except the last interview page).  It may be due to a split second disconnect of the  DBase to web server interface page and can be caused by network latency, internet disruptions or other internet issues.  

2.) Check Firewall / Antivirus settings

3.) Also reported when a user is behind a PROXY or other Web service which changes the users IP address during the session in UFILE. Eg. Using a corporate network. Try on a connection outside a VPN (Virtual Private Network).

4.) Clear the cache.

5.) Switch browsers.  Eg. From Chrome to Firefox

6.) Check for browser extensions eg. Crypto wallet / Cisco Webex

>>Chrome >> Settings >> Manage extensions.

6.) IF the issue persists please try to open your account from a different location ie different IP address: home or office or reboot the modem router.