My pre-paid Ufile account disappeared

[llabadie]

My T1 forms as been sent via Netfile, but for my wife I  can't access her tax return anymore unless I pay again the subscription.  ? what am I doing wrong.

 

 

[Geo123]

Hello

Please contact UFile Support so we may review the account confidentially.  It may be that you purchased for the Family Head only and not for the Family (Family Head and Spouse).
For telephone support, please call: 514-733-8414 or 1-888-633-8414
An agent can review the issue with you.
If you prefer, you can also open a request ticket and submit an anonymous file for review on-line at https://www.ufile.ca/contact/contact-us
// FR