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Hello mike V,

Please contact UFile Support so we may review the account confidentially.  The file is not lost.
For telephone support, please call: 514-733-8414 or 1-888-633-8414 (M-F 900 - 2100)
An agent can review the issue with you.
If you prefer, you can also open a request ticket and submit an anonymous file for review on-line at https://www.ufile.ca/contact/contact-us

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