mike V Posted March 4, 2023 Report Share Posted March 4, 2023 Hello, Every time I click buy now, I get an "Oops something has gone wrong." message. Please tell me if there is a solution, as I don't want to lose my tax return. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted March 4, 2023 Report Share Posted March 4, 2023 Hello mike V, Please contact UFile Support so we may review the account confidentially. The file is not lost. For telephone support, please call: 514-733-8414 or 1-888-633-8414 (M-F 900 - 2100) An agent can review the issue with you. If you prefer, you can also open a request ticket and submit an anonymous file for review on-line at https://www.ufile.ca/contact/contact-us Quote Link to comment Share on other sites More sharing options...
mike V Posted March 4, 2023 Author Report Share Posted March 4, 2023 Thank you Quote Link to comment Share on other sites More sharing options...
MariannePac Posted April 10, 2023 Report Share Posted April 10, 2023 I have the same issue- ready to pay and file my tax returns, but I get the “Oops! Something has gone wrong “ message Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 10, 2023 Report Share Posted April 10, 2023 Hello MariannePac, Please contact UFile Support so we may review. Please open a request ticket and submit an anonymous file for review on-line at https://www.ufile.ca/contact/contact-us Quote Link to comment Share on other sites More sharing options...
MariannePac Posted April 10, 2023 Report Share Posted April 10, 2023 All fixed! I simply logged out, then logged in and it worked! Quote Link to comment Share on other sites More sharing options...
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