apriletmanski Posted March 8, 2023 Report Share Posted March 8, 2023 Just trying to submit and file my tax return. If I click on TAX RETURN or NETFILE, dialog box comes up that says "Ready To Pay?" with a "Buy Now" button. I click and get the error message "Oops! Something has gone wrong!". Can't file; bug on the website? Help. Thanks. -April Quote Link to comment Share on other sites More sharing options...
Geo123 Posted March 8, 2023 Report Share Posted March 8, 2023 Hello apriletmanski, Please contact us at UFile Support so we may review the issue. Please open a request ticket on-line at https://www.ufile.ca/contact/contact-us ATTN : Geo Quote Link to comment Share on other sites More sharing options...
apriletmanski Posted March 8, 2023 Author Report Share Posted March 8, 2023 the issue has resolved itself, must've been a bug on the site. Working now, thanks. Quote Link to comment Share on other sites More sharing options...
NRJ Posted April 20, 2023 Report Share Posted April 20, 2023 Same problem today “oops something went wrong “ Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 21, 2023 Report Share Posted April 21, 2023 Hello NRJ, Please logout and login back in. The error should disappear. Quote Link to comment Share on other sites More sharing options...
STephA Posted May 3, 2023 Report Share Posted May 3, 2023 Hi, I've been having this same issue for 3 days. I've logged in/out, refresh, etc. No luck. This message is being received at different stages of the application submission. Quote Link to comment Share on other sites More sharing options...
Maggie3 Posted May 3, 2023 Report Share Posted May 3, 2023 Hello STephA, If you receive the oops error, and you are working with UFile Online, simply click on the "settings" "save and close" and then "launch" again. To ensure that this error does not occur, clear your browser history "for all time". You can also change your browser. If you get the oops error and you are working with UFile for Windows, simply click cancel error and continue. You may need to close the program and reopen it. The oops message should disappear. If the program asks you "Do you want to save?", click "Yes". Quote Link to comment Share on other sites More sharing options...
CHAMELEON Posted May 9, 2023 Report Share Posted May 9, 2023 HI, I have had the problem with the oops! message for 12 days and cannot log in. I was just one step away from payment before the 'something went wrong ' message came up. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted May 10, 2023 Report Share Posted May 10, 2023 Hello CHAMELEON, Sorry to hear you are experiencing technical issues. There are currently no technical / operations issues reported by the IT / OPS teams on any of our websites / systems. IMPORTANT Be sure to use the URL of https://secure.ufile.ca/account/login **AND NOT** https://secure2.ufile.ca/account/login If the issue persists you can open a request ticket and submit a request on-line at https://www.ufile.ca/contact/contact-us For telephone support, please call: 1-888-633-8414 Quote Link to comment Share on other sites More sharing options...
Colin61 Posted May 11, 2023 Report Share Posted May 11, 2023 I receive the Oops error on 4 Tax Return and 5 Netfile selection. Logged off, clear browser and re-launch, the error continues. Please help. On what maybe a related issue is that I have a persisted warning informing me to enter the amounts from box 52 of the T4 and box 34 of the T4A. I addressed the issue by entering $0.00 in boxes 52 and 34 but the warning doesn't go away. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted May 11, 2023 Report Share Posted May 11, 2023 Hello Colin61, Please open a request ticket and submit a request on-line at https://www.ufile.ca/contact/contact-usFor telephone support, please call: 1-888-633-8414 Quote Link to comment Share on other sites More sharing options...
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