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click here to fix can't find the error field, UFile always shows loading forever


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I filled in all required fields and clicked the 'Interview', which shows the following error.

Calculation Finished
Unable to calculate the return. Please fix the errors.

Click errors brought the following message:

A required field was left blank.

Click here to fix.

After I clicked Click here to fix link, UFile is stuck in Loading forever and doesn't provide me the result. Any suggestion?


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  • 11 months later...

Hello BMart,

1.) Close the UFile session by exiting the UFile page ie close the browser and login back in.  The data should not be lost and all entries should be restored (except the last interview page).  It may be due to a split second disconnect of the  DBase to web server interface page and can be caused by network latency, internet disruptions or other internet issues.   
2.) Check Firewall / Antivirus settings
3.) Also reported when a user is behind a PROXY or other Web service which changes the users IP address during the session in UFILE. Eg. Using a corporate network. Try on a connection outside a VPN (Virtual Private Network).
4.) Clear the cache.
5.) Switch browsers.  Eg. From Chrome to EDGE
6.) Check for browser extensions eg. Crypto wallet / Cisco Webex
>>Chrome >> Settings >> Manage extensions.
7.) Reboot the modem to change the IP address.
7.) Try to open your account from a different location ie different IP address: home or office (if the modem reboot did not change the IP address).


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