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UFILE times out only with eyesurf (Rogers)

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I can no longer access ufile ca on any device when using my Eyesurf (Rogers cable modem) internet, however if I use mobile hotspot from my Telus phone it works and every other website works either way 


Please advise if there is a port or firewall setting I need to add to the eyesurf (Rogers) cable modem or Vilo brand eyesurf Wifi router to access ufile.ca

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Hello Michael Kerwin,

UFIle does not require specific ports to be open.   IF the issue persists please contact us as there might be an issue with your ISP - Rogers, given that you can run off hotspot with Telus.

Please contact UFile Support so we may review the issue with you.  Please open a request ticket ATTN : Geo

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