uFile ask me pay again

[ling]

Hi,

I have paid $22.54 CAD on 3/25, and uFile asked me to pay again on the next day. I am not able to check details and submit the claim. 

This is my invoice 

Transaction type: Purchase

Order ID: 733a88ae-d830-48e2-86d6- df7323005c59

Date & time: 2023-03-25 21:19:38 EST Reference number: 661237050015274510

[Geo123]

Hello ling,

This amount if for FamilyHead Promo.  You purchased the Family Head Promo. It is good for one tax return and two dependants. The Spouse tax return is $13.00 extra.
The Spouse is not considered a Dependant.

[SherylM]

Geo123 - I'm being asked to pay again even though I paid in February. Reference number 661237050014897620. How do I file when I can't get past the screen?

[Geo123]

Hello SherylM,

UFile Support will contact you.

[TanyaG]

Hello I have paid for my return on March 10 and now I am trying to NetFile but it is asking me to "Buy Now" and I am unable to get past this screen. 

Transaction type:Purchase

Order ID:148719cc-97d2-496c-81c5-60e858cc258e

Date & time:2024-03-10 20:00:42 EST

Reference number:661237050018783450

[Geo123]

Hello TanyaG,

Please contact UFile Support so we may review the account payment status. Please include above note.
Please open a request ticket and submit on-line at https://www.ufile.ca/contact/contact-us

[Bibiente]

Transaction type: Purchase

Order ID: 54559a9a-e4a0-410b-b217-07df30f380f8

Date & time: 2023-04-16 17:02:11 EST

Reference number:

I completed my income tax returns for myself and my husband and went to netfile but was asked if I wanted to pay again.  I have my receipt from April 16th for $38.03 and wasn't given the offered 15% discount.  How to I Netfile now?  Thank you for your speedy response.  Jill

[Geo123]

Hello Bibiente,

Please contact UFile Support so we may review the account. Please include above note and pmt info.
Please open a request ticket on-line at https://www.ufile.ca/contact/contact-us