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Nefile does not work


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I bought Ufile for both me and my wife, I send my tax using net file without any problem BUT when I tried to send my wife's nefile asked me to pay again. 

In the past, I used to pay once ance for all my family including my children 

Can someone help or is this Uflie money grab 

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Hello Falah,

Please verify your payment receipt, specifically if you purchased Family Head package (Family Head and two dependants) or the Family package (Family Head, Spouse and two dependants)

Please contact UFile Support so we may review the account payment .
Please open a request ticket and submit an anonymous file for review on-line at https://www.ufile.ca/contact/contact-us

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