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Account is locked,but they don't know what the problem is? How should this be solved?


SJ5735

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Hello SJ5735,

(1.) The CRA has locked your account due to too many failed attempts to NetFile (5xTimes maximum). You should contact the CRA to **unlock the account ie specifically the transmission to Netfile ** and then wait at least 12 hours to NetFile.  
Please note there is a difference between CRA myaccount and the CRA Netfiling account and not all CRA agents are aware of this.

(2.)  You should review the error messages in the Review section (Tab 3) of UFile.

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