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Asking for ufile payment but I already paid


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I paid for filing 2023 taxex - Ref#661237050017821180 - I paid #29.32 CAD on December 5, 2023 for Family Head +2 dependants.   It is asking me to pay again??? and not letting me file my taxes -  only my husbands went through and when I go the file mine it wants me to pay again.  This is very inconvenient.  Why pay early then?

Please help!



Debra Serrao

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Hello Debra Serrao,

You purchased the Family Head Promo versus the Family Promo. It is good for one tax return and two dependants, not a Spouse. The Spouse tax return is $14.00 extra.(2023)
Sorry for the confusion.  We can offer you a voucher for $7 off the Spouse Return.

Please contact UFile Support to request the voucher. Please include above note.
Please open a request ticket on-line at https://www.ufile.ca/contact/contact-us


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