benbran Posted April 18, 2023 Report Share Posted April 18, 2023 I purchased the ufile ONLINE on March 14, 2023. I have a receipt. When I go to file my return, it is asking for me to pay to proceed. How do I get around this? I would have thought it would already know this. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 18, 2023 Report Share Posted April 18, 2023 Hello benbran, If you purchased the Family Head Promo. It is good for one tax return and two dependants. The Spouse tax return is $14.00 extra. The Spouse is not considered a Dependant. Quote Link to comment Share on other sites More sharing options...
cherylbarr Posted April 1 Report Share Posted April 1 Hello, I too paid online and I have my receipt but its asking me to pay again....why and how do I get by this.. I paid $24.99 for mine & spouse's returns. How do I proceed? Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 1 Report Share Posted April 1 Hello cherylbarr, Please contact UFile Support so we may review your account. Please include above note and verify that you actually paid for your Spouse and not Dependant. Please open a request ticket and submit an anonymous file for review on-line at https://www.ufile.ca/contact/contact-us Quote Link to comment Share on other sites More sharing options...
Debra Serrao Posted yesterday at 12:18 PM Report Share Posted yesterday at 12:18 PM I paid for filing 2023 taxex - Ref#661237050017821180 - I paid #29.32 CAD on December 5, 2023 for Family Head +2 dependants. It is asking me to pay again??? and not letting me file my taxes - only my husbands went through and when I go the file mine it wants me to pay again. This is very inconvenient. Why pay early then? Please help! Thanks Debra Serrao Quote Link to comment Share on other sites More sharing options...
Geo123 Posted 22 hours ago Report Share Posted 22 hours ago Hello Debra Serrao, You purchased the Family Head Promo versus the Family Promo. It is good for one tax return and two dependants, not a Spouse. The Spouse tax return is $14.00 extra.(2023) Sorry for the confusion. We can offer you a voucher for $7 off the Spouse Return. Please contact UFile Support to request the voucher. Please include above note. Please open a request ticket on-line at https://www.ufile.ca/contact/contact-us Quote Link to comment Share on other sites More sharing options...
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