S1773 Posted April 19 Report Share Posted April 19 I paid for ufile 2022 on 12.MAR.2023 and now I am getting asked to pay an additional time. The receipt I have breaks down the costs: Personal income tax return (primary) - $19.95 Personal Income tax return (Spouse) - $14.00 Subtotal: $33.95 Discount: -$8.49 HST: $3.31 Total in Canadian Funds: $28.77 CAD Transaction was paid. Spouse's return was accepted by NETFILE but I am being prompted to pay another 19.95 + taxes before I can NETFILE. Please advise on how this is fixed. Quote Link to comment Share on other sites More sharing options...
S1773 Posted April 19 Author Report Share Posted April 19 This is disappointing. I have filed my taxes online with Ufile since 2010 and this is first time I have ever had to reach out to customer support to solve any issue whatsoever. Answer your damn phones! Also the first time I decided to to use a promo code and it is looking like the $8 I saved, isn't worth the time spent dealing with this stupid glitch. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 19 Report Share Posted April 19 Hello S1773, Please contact UFile Support so we may review the account. Please understand that at this busy time of year wait times may be longer than normal for a phone agent. You can open a request ticket and submit a request on-line at https://www.ufile.ca/contact/contact-us Quote Link to comment Share on other sites More sharing options...
Steffen Posted April 29 Report Share Posted April 29 I hit the same problem. I now remember that this has happened to me last year as well. I really should learn my lesson and not do it. If they can't fix it before the deadline I'll have to pay and will chase them down after :-(. Very frustrating. Quote Link to comment Share on other sites More sharing options...
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