MelissaK Posted April 20, 2023 Report Share Posted April 20, 2023 Hi there, I'm trying to file my taxes and this shows up. I click BUY NOW, but then an error shows up: Oops, something has gone wrong. First of all, where's the free filing program? Second, even if I try to pay, it's not working. Please advise. Thank you! Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 20, 2023 Report Share Posted April 20, 2023 Hello MelissaK, Please logout and log back in. Quote Link to comment Share on other sites More sharing options...
LisaR Posted April 2 Report Share Posted April 2 I am getting the same error message. Logging out and then back in did not fix the issue. My son has the same problem. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 2 Report Share Posted April 2 Hello LisaR, Please logout and clear your cache. If you are using Microsoft Edge, Google Chrome, or Mozilla Firefox you can quickly clear cache with a keyboard shortcut. While in your browser, press Ctrl + Shift + Delete simultaneously on the keyboard to open the appropriate window. Safari (Mac) with the Option-Command-E. Log back in. The error should be gone. Quote Link to comment Share on other sites More sharing options...
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