Ufile not running properly

[Derelict Dave]

I am able to install Ufile no problem.  

When I run it, it will ask to update which is fine.

 

When I go to use the program whether I try to import from last year or do a new return, it goes unresponsive.  When I maximize the screen there is a box with either a Cancel button or  OK and Cancel buttons.  No message.  Just OK and/or Cancel.   I have to click it (either OK or Cancel) multiple times to clear the box and then the program exits.

 

I am using Win11.  I have tried to run as Admin and in Win 8 compatibility mode.

 

Nothing works.

[SSDR]

I have the same issue. I spent 3h for support over the phone and still unable to talk to someone. 

It's very frustrating

[Geo123]

Hello Derelict Dave,

Perhaps the Ufile *.u21 file in use ie open?  Please contact UFile Support so we may review the file confidentially.
Please open a request ticket and submit an anonymous file for review on-line at https://www.ufile.ca/contact/contact-us

The file should be the 2021 file.

[SSDR]

I were able to import information from 2021 in febuary. Now it's like dialog box that get information from outside the software are blocked.

Features like :

open

Save as

Get file form previous year

can you advise?

Ssdr

[Geo123]

Hello SSDR,

Please open a request ticket to my Attention : Geo // veuillez ouvrir une  requête à mon attention Geo