Willi Posted April 25 Report Share Posted April 25 Rejected April 25, 2023 3:49 PM Result:21 The Canada Revenue Agency was unable to accept your return, as your NETFILE Access code did not match our records. Please compare what you have entered with the access code shown on your notice of assessment. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 26 Report Share Posted April 26 Hello Willi, CRA Result Code: 21 The Canada Revenue Agency was unable to accept your return, as your NETFILE Access code did not match our records. Make sure you have the correct NETFILE Access Code (NAC). Make sure you have the correct NETFILE Access Code (NAC). Your unique Access code can be found on your Notice of Assessment (NOA) for a previous tax year. This eight-character Access code is made up of numbers and letters and is located on the right side of your NOA. The placement and labelling of the Access code differs slightly depending on the version of the NOA you are looking at, but will always be on the right side of the NOA. On the paper version of your NOA as well as the PDF version in My Account, the Access code is not labelled, but can be found directly underneath the Date issued at the top right of the page. If you are viewing your NOA in My Account or using the Express NOA service in certified tax software, the Access code is found directly under the Notice details box at the top right of the page. OR Call the CRA 800-959-7383 While this Access code is not mandatory, if you do not enter your Access code, you will not be able to use any information from your 2022 tax return when confirming your identity with the Canada Revenue Agency. You will have to rely on other information for authentication purposes. Quote Link to comment Share on other sites More sharing options...
Willi Posted May 1 Author Report Share Posted May 1 Thank you for contacting UFile Support.You can leave blank the box for access code and try to submit the returnTransmissionNOTE: Please ignore the old error message from the CRA. It can disappear only after a new submission.In the NETFILE tab-> Federal submission, below the old error message from the CRA, tick the box "I agree with the Terms and Conditions and Privacy Notice". Click "File my return now!".Regards,HalehOn behalf of UFile Team Quote Link to comment Share on other sites More sharing options...
Willi Posted May 1 Author Report Share Posted May 1 1 minute ago, Willi said: Thank you for contacting UFile Support.You can leave blank the box for access code and try to submit the returnTransmissionNOTE: Please ignore the old error message from the CRA. It can disappear only after a new submission.In the NETFILE tab-> Federal submission, below the old error message from the CRA, tick the box "I agree with the Terms and Conditions and Privacy Notice". Click "File my return now!".Regards,HalehOn behalf of UFile Team It worked perfectly thanks to Haleh from the UFile Team. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted May 1 Report Share Posted May 1 Hello Willi, You are welcome and thanks for the comment. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.