Jennudd Posted April 29, 2023 Report Share Posted April 29, 2023 I'm trying to start my 2022 filing and it isn't transferring my info from 2021, like it normally would? Quote Link to comment Share on other sites More sharing options...
wzadzz Posted April 29, 2023 Report Share Posted April 29, 2023 same problem for me, using UFILE online. what gives? Quote Link to comment Share on other sites More sharing options...
wzadzz Posted April 29, 2023 Report Share Posted April 29, 2023 22 minutes ago, Jennudd said: I'm trying to start my 2022 filing and it isn't transferring my info from 2021, like it normally would? @Jennudd So i deleted the empty 2022 year that it generated at first, then created a new 2022 return, and this time it worked. To delete your empty 2022 return, log out of ufile then log back in. You will see all your years listed. Click "delete" on the right side of your 2022 return. It will prompt you to re-enter your password to confirm the delete. Once you create it again, hopefully it will work for you too. It was a little slow and i had to wait a minute or so while it said "loading" Quote Link to comment Share on other sites More sharing options...
SophieUfile2023 Posted April 30, 2023 Report Share Posted April 30, 2023 I am having the same issue so I deleted the 2022 file and created a new one and it's still not working :( Quote Link to comment Share on other sites More sharing options...
PPL Posted April 30, 2023 Report Share Posted April 30, 2023 I am also having the same issue. I have tried to delete and regenerate the 2022 return at least 10 times and it hasn't worked yet. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 30, 2023 Report Share Posted April 30, 2023 Hello SophieUfile2023 / PPL, **IMPORTANT : Please note, in order to carry forward a previous year, you must SAVE your tax file to PDF. These actions allow the program to retain your information and carry it forward to the following year automatically. IF you already created the current year file and did NOT save the prior year as a PDF, then you will have to delete the current year, save / PDF the prior year and then start the 2022 year file. Also verify that you do not have another username or E_Mail that you were using for UFile ONLINE. Quote Link to comment Share on other sites More sharing options...
MarkP Posted April 30, 2023 Report Share Posted April 30, 2023 3 hours ago, Geo123 said: Hello SophieUfile2023 / PPL, **IMPORTANT : Please note, in order to carry forward a previous year, you must SAVE your tax file to PDF. These actions allow the program to retain your information and carry it forward to the following year automatically. IF you already created the current year file and did NOT save the prior year as a PDF, then you will have to delete the current year, save / PDF the prior year and then start the 2022 year file. Also verify that you do not have another username or E_Mail that you were using for UFile ONLINE. I tried this and it still did not work Quote Link to comment Share on other sites More sharing options...
Agency4819 Posted April 30, 2023 Report Share Posted April 30, 2023 Same deal here. What a mess... What cloud service has supports open M-F 9-5pm in the middle of a service outage the day before taxes are due? Quote Link to comment Share on other sites More sharing options...
wzadzz Posted May 1, 2023 Report Share Posted May 1, 2023 Automatically transferring tax info was literally the only feature keeping me from just switching to the free tax software. Quote Link to comment Share on other sites More sharing options...
MarkP Posted May 1, 2023 Report Share Posted May 1, 2023 22 minutes ago, wzadzz said: Automatically transferring tax info was literally the only feature keeping me from just switching to the free tax software. Same - system is still unstable as well. Going to head to another provider. Been using this since 2010..... Quote Link to comment Share on other sites More sharing options...
GGG Posted December 10, 2023 Report Share Posted December 10, 2023 I am having the same problem and saving a PDF copy from the previous year is not working. How come this is not fixed 7 months later? Quote Link to comment Share on other sites More sharing options...
Geo123 Posted December 10, 2023 Report Share Posted December 10, 2023 Hello GGG, The carry forward requires you save the prior year as PDF and save the file, then carry forward / open the current year. Please contact UFile Support so we may review the file confidentially. Please open a request ticket and submit an anonymous file for review on-line at https://www.ufile.ca/contact/contact-us Quote Link to comment Share on other sites More sharing options...
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