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Posted

The following error shows up on the MESSAGE screen:  ''You must enter a valid home telephone number. Click here to fix Include the area code, and ensure that you only entered numbers and not letters.''   The link brings me to the proper data entry screen.  Although a phone number is correctly entered, the error remains and the following error appears :  '' You are NOT eligible to file the Quebec return using NetFile. If you are not able to correct the problem(s) shown above you will need to file a printed return.''

What must I do to rectify the problem?

Posted

Hello Marc Lanteigne,

If you are getting a reject from Revenu Québec regarding an invalid telephone number, please follow the steps below:

Go to your spouse's "Interview" section.

On the "Spouse Identification" page, answer "Yes but different phone number" to the question “Do you have the same address as your spouse?”

Click "Next" at the bottom of the page.

Enter your phone number in the "At home" field. Leave the other fields blank.

Then try to submit your tax return  again.

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