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Posted

After accepting the terms and conditions, when I click on download on Auto-fill my return page, I get the following error.  I'm able to login to MYCRA without UFILE. Please help. I get the attached message. Thanks

Screen Shot 2024-02-26 at 4.28.58 PM.png

Posted

Hello MW1538,

 Please try again, if issue persists :

Please contact UFile Support so we may review the file confidentially.
You can open a request ticket and submit a request on-line at https://www.ufile.ca/contact/contact-us

Can you also please provide us with this information :
-Operating system  eg. Microsoft Win 10 / Microsoft Win 11 / Apple macOS / iPadOS / Chrome OS (Chromebook) / Unix / Linux
-Operating System version # eg. iPad OS 17.2
-Anti Virus / Firewall eg. Windows defender / Bitdefender / Norton
-If you are on a VPN
-If you have any browser extensions eg. Crypto Wallet / Compose AI / Adblocker / Grammarly / Webex
-Browser(s) used eg. EDGE / Chrome / Safari / Firefox / Opera

Can you also please send the above print screen of the error message?

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