Inna Posted February 28 Report Share Posted February 28 Hello, Please advise how to fix the error. I have a friend whose husband has "0" income for 2023 and lives in other countries (no SIN). I try to apply for BC rent credit, and when I fill out everything- the UFILE doesn't give me an error. But when I try to send the declaration I got error code 960576. PLease help me... I get an error code 960576. There are entries on lines 60575 and/or 60576 on the Form BC479 for the British Columbia renter's tax credit and one of the following situations applies to your return. Please verify your entries and make the necessary corrections. 1. Please provide the following information about your spouse or common-law partner, if applicable: a. Their net income. If net income is zero or negative, indicate this on your return as instructed by your software. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted February 28 Report Share Posted February 28 Hello Inna, Please contact UFile Support so we may review the file confidentially. Please include the above note. Please open a request ticket and submit an anonymous file for review on-line at https://www.ufile.ca/contact/contact-us Quote Link to comment Share on other sites More sharing options...
Geo123 Posted February 28 Report Share Posted February 28 Hello Inna, UPDATE : This is a CRA error and CRA will advise us when fixed. Quote Link to comment Share on other sites More sharing options...
YVRTax Posted March 2 Report Share Posted March 2 I get the same error code. Hope fix comes out soon. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted March 2 Report Share Posted March 2 Hello YVRTax, Please be sure UFile is updated. Update UFile windows *Settings (upper right hand corder) Tax return counter... Check for updates... < = = HERE Register EFILE-NetFiIe setup RRSP Calculator Retirement Planner [Check for updates] [x] Check for updates automatically Quote Link to comment Share on other sites More sharing options...
YVRTax Posted March 3 Report Share Posted March 3 Geo123, I'm running the latest version. Still getting the error code 960576. The error is asking me to confirm spouse information which I already did, and the error (3 & 4) regarding LIne 60575 and 60576 are incorrect. I have 11 for 60575 and $400 for 60576 but ufile think i have something different.... Quote Link to comment Share on other sites More sharing options...
Geo123 Posted March 3 Report Share Posted March 3 Hello YVRTax, We are still waiting on the fix from the CRA Quote Link to comment Share on other sites More sharing options...
YVRTax Posted March 5 Report Share Posted March 5 On 3/3/2024 at 6:01 AM, Geo123 said: Hello YVRTax, We are still waiting on the fix from the CRA Hi Geo123, do you know when we can expect the fix? Quote Link to comment Share on other sites More sharing options...
Geo123 Posted March 5 Report Share Posted March 5 Hello YVRTax, Sorry I have no update. Quote Link to comment Share on other sites More sharing options...
Wyteeee Posted March 7 Report Share Posted March 7 Hello, Do you know if this is already fix? I tried to submit a tax but I also got this error. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted March 7 Report Share Posted March 7 Hello Wyteeee, Sorry I have no update. Quote Link to comment Share on other sites More sharing options...
Taxman69 Posted March 11 Report Share Posted March 11 Any updates on this error? Quote Link to comment Share on other sites More sharing options...
Geo123 Posted March 12 Report Share Posted March 12 Hello Taxman69, Sorry I have no update. Quote Link to comment Share on other sites More sharing options...
Wyteeee Posted March 13 Report Share Posted March 13 I read on the link below that CRA are planning to make correction on Monday, March 10, 2024. Is this true? EFILE Error Codes 149-R, 110-B and 960576 - TaxCycle Quote Link to comment Share on other sites More sharing options...
Geo123 Posted March 13 Report Share Posted March 13 Hello Wyteeee, It should be shortly. I do not have official confirmation. Quote Link to comment Share on other sites More sharing options...
YVRTax Posted March 14 Report Share Posted March 14 has anyone tried filing and confirmed if the fix works? My account got locked for trying mulitple times so just want to make sure before trying it again. Quote Link to comment Share on other sites More sharing options...
YVRTax Posted March 19 Report Share Posted March 19 Seems to be fixed. Netfile was accepted without an issue today. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted March 19 Report Share Posted March 19 Hello YVRTax, Glad to hear it and thanks for advising us. Quote Link to comment Share on other sites More sharing options...
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