Inna Posted February 28 Report Posted February 28 Hello, Please advise how to fix the error. I have a friend whose husband has "0" income for 2023 and lives in other countries (no SIN). I try to apply for BC rent credit, and when I fill out everything- the UFILE doesn't give me an error. But when I try to send the declaration I got error code 960576. PLease help me... I get an error code 960576. There are entries on lines 60575 and/or 60576 on the Form BC479 for the British Columbia renter's tax credit and one of the following situations applies to your return. Please verify your entries and make the necessary corrections. 1. Please provide the following information about your spouse or common-law partner, if applicable: a. Their net income. If net income is zero or negative, indicate this on your return as instructed by your software. Quote
Geo123 Posted February 28 Report Posted February 28 Hello Inna, Please contact UFile Support so we may review the file confidentially. Please include the above note. Please open a request ticket and submit an anonymous file for review on-line at https://www.ufile.ca/contact/contact-us Quote
Geo123 Posted February 28 Report Posted February 28 Hello Inna, UPDATE : This is a CRA error and CRA will advise us when fixed. Quote
YVRTax Posted March 2 Report Posted March 2 I get the same error code. Hope fix comes out soon. Quote
Geo123 Posted March 2 Report Posted March 2 Hello YVRTax, Please be sure UFile is updated. Update UFile windows *Settings (upper right hand corder) Tax return counter... Check for updates... < = = HERE Register EFILE-NetFiIe setup RRSP Calculator Retirement Planner [Check for updates] [x] Check for updates automatically Quote
YVRTax Posted March 3 Report Posted March 3 Geo123, I'm running the latest version. Still getting the error code 960576. The error is asking me to confirm spouse information which I already did, and the error (3 & 4) regarding LIne 60575 and 60576 are incorrect. I have 11 for 60575 and $400 for 60576 but ufile think i have something different.... Quote
Geo123 Posted March 3 Report Posted March 3 Hello YVRTax, We are still waiting on the fix from the CRA Quote
YVRTax Posted March 5 Report Posted March 5 On 3/3/2024 at 6:01 AM, Geo123 said: Hello YVRTax, We are still waiting on the fix from the CRA Hi Geo123, do you know when we can expect the fix? Quote
Wyteeee Posted March 7 Report Posted March 7 Hello, Do you know if this is already fix? I tried to submit a tax but I also got this error. Quote
Wyteeee Posted March 13 Report Posted March 13 I read on the link below that CRA are planning to make correction on Monday, March 10, 2024. Is this true? EFILE Error Codes 149-R, 110-B and 960576 - TaxCycle Quote
Geo123 Posted March 13 Report Posted March 13 Hello Wyteeee, It should be shortly. I do not have official confirmation. Quote
YVRTax Posted March 14 Report Posted March 14 has anyone tried filing and confirmed if the fix works? My account got locked for trying mulitple times so just want to make sure before trying it again. Quote
YVRTax Posted March 19 Report Posted March 19 Seems to be fixed. Netfile was accepted without an issue today. Quote
Geo123 Posted March 19 Report Posted March 19 Hello YVRTax, Glad to hear it and thanks for advising us. Quote
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