wildflowers1 Posted February 28 Report Share Posted February 28 Just completed my 2023 return and found all my "refund and Balance owing" fields are all empty. I then noticed in my T1 "Income tax and benefit return" page 1-8 pages 3/4/5/6/7 are all missing, and idea why? Thanks Quote Link to comment Share on other sites More sharing options...
Geo123 Posted February 28 Report Share Posted February 28 Hello wildflowers1, There must be an issue in the file. Please contact UFile Support so we may review the file confidentially. Please open a request ticket and submit an anonymous file for review on-line at https://www.ufile.ca/contact/contact-us Quote Link to comment Share on other sites More sharing options...
BLSM Posted February 28 Report Share Posted February 28 When I went to print mine, I had pages 1 - 6, then pg 7 two more times. Those were the remaining pages of my return. The same thing happened in my T2125. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted February 28 Report Share Posted February 28 Hello BLSM, I am unaware of this issue. There must be an issue in the file. Please contact UFile Support so we may review the file confidentially. Please open a request ticket and submit an anonymous file for review on-line at https://www.ufile.ca/contact/contact-us Quote Link to comment Share on other sites More sharing options...
BLSM Posted February 28 Report Share Posted February 28 It's okay, Geo, thanks. The forms all printed fine, and the return was Netfiled okay. Brenda Quote Link to comment Share on other sites More sharing options...
wildflowers1 Posted February 28 Author Report Share Posted February 28 I have submitted the files twice to support request form, as I didn't receive a ticket number on both occasions. Quote Link to comment Share on other sites More sharing options...
wildflowers1 Posted February 28 Author Report Share Posted February 28 33 minutes ago, BLSM said: When I went to print mine, I had pages 1 - 6, then pg 7 two more times. Those were the remaining pages of my return. The same thing happened in my T2125. Did you have lines (Refund or balance owing) 420/428/435/484/485 with zeros on these lines. I haven't printed mine out yet to see if these fields are populated with numbers other than zeros Quote Link to comment Share on other sites More sharing options...
wildflowers1 Posted February 28 Author Report Share Posted February 28 17 minutes ago, Geo123 said: Hello BLSM, I am unaware of this issue. There must be an issue in the file. Please contact UFile Support so we may review the file confidentially. Please open a request ticket and submit an anonymous file for review on-line at https://www.ufile.ca/contact/contact-us I have submitted the files twice on the "support request form", as I didn't receive a ticket number on both occasions. Quote Link to comment Share on other sites More sharing options...
wildflowers1 Posted February 28 Author Report Share Posted February 28 12 minutes ago, wildflowers1 said: Did you have lines (Refund or balance owing) 420/428/435/484/485 with zeros on these lines. I haven't printed mine out yet to see if these fields are populated with numbers other than zeros Just printed my federal and pages 1of 8 - 2 of 8 - T1 KFS no page number and page 8 of 8 so pages still missing Quote Link to comment Share on other sites More sharing options...
wildflowers1 Posted February 28 Author Report Share Posted February 28 2 hours ago, Geo123 said: Hello wildflowers1, There must be an issue in the file. Please contact UFile Support so we may review the file confidentially. Please open a request ticket and submit an anonymous file for review on-line at https://www.ufile.ca/contact/contact-us I have submitted the files twice to "support request form", as I didn't receive a ticket number on both occasions. I also just submitted a request ticket to the above url Quote Link to comment Share on other sites More sharing options...
Geo123 Posted February 28 Report Share Posted February 28 Hello wildflowers1, You will receive a ticket (request) # when the ticket is being responded to. There is no automatic E_Mail sent however there is an on-screen confirmation. Quote Link to comment Share on other sites More sharing options...
wildflowers1 Posted February 28 Author Report Share Posted February 28 32 minutes ago, Geo123 said: Hello wildflowers1, You will receive a ticket (request) # when the ticket is being responded to. There is no automatic E_Mail sent however there is an on-screen confirmation. Ok I think I have it solved The T1 General-Condensed has pages 1-8 with 1 of 8 and 2 of 8 and 8 of 8 showing missing pages 3/4/5/6/7 and below this is T1 -2023 and this has pages 1-8 all complete. I didn't want to submit my return and have it sent back as incomplete. Thanks for all your help Quote Link to comment Share on other sites More sharing options...
Geo123 Posted February 28 Report Share Posted February 28 Hello wildflowers1, Glad to hear it and thanks for the update. Quote Link to comment Share on other sites More sharing options...
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