Daimyon Posted February 28 Report Share Posted February 28 I've used ufile for 3 years now, but this year, I am getting this error when trying to load this years tax info. I was able to file for my brother, but mine just won't load. Any ideas? Quote Link to comment Share on other sites More sharing options...
Geo123 Posted February 28 Report Share Posted February 28 Hello Daimyon, UFIle ONLINE is currently experiencing intermittent issues and we are working diligently … Some of our services may be impacted during this period. Please try again later. Quote Link to comment Share on other sites More sharing options...
Daimyon Posted February 28 Author Report Share Posted February 28 1 hour ago, Geo123 said: Hello Daimyon, UFIle ONLINE is currently experiencing intermittent issues and we are working diligently … Some of our services may be impacted during this period. Please try again later. Thank you. I will try in a day or two and report back. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted February 28 Report Share Posted February 28 Hello Daimyon, Thank you. Quote Link to comment Share on other sites More sharing options...
WWL Posted March 4 Report Share Posted March 4 Hello UFile Online Team, I have been seeing the same "unable to identify that family member" sign since Feb. 28, and I am trying to do tax just for myself (in fact, I am the only member of my household). Can you give us an estimation of when this issue will be fixed? Thank you. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted March 4 Report Share Posted March 4 Hello WWL, Please contact UFile Support so we may review the file confidentially. Please include above note AND a screen shot. Attn : Geo Please open a request ticket and submit an anonymous file for review on-line at https://www.ufile.ca/contact/contact-us Quote Link to comment Share on other sites More sharing options...
Daimyon Posted March 6 Author Report Share Posted March 6 I have been trying for the past week, and as of today, I'm getting the same error. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted March 6 Report Share Posted March 6 Hello Daimyon, >>Go to Start Tab (Tab 1) >>Continue on an existing file Quote Link to comment Share on other sites More sharing options...
Daimyon Posted March 7 Author Report Share Posted March 7 On 3/6/2024 at 2:28 PM, Geo123 said: Hello Daimyon, >>Go to Start Tab (Tab 1) >>Continue on an existing file I tried, still getting the same error. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted March 7 Report Share Posted March 7 Hello Daimyon, Please contact UFile Support so we may review the file confidentially. Please include above note. Please open a request ticket on-line at https://www.ufile.ca/contact/contact-us Quote Link to comment Share on other sites More sharing options...
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