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Fail to file my tax return using ufile


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It is my first time file my tax return. When I prepare it with ufile, I keep getting rejected for my account is locked (code : 15). I called up to CRA, I don't need an CRA account to file my first tax return, no matter it is locked or not. Can you please advise how submit my first tax return with ufile? Thanks. 

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Hello qkt,

RE : Error 15
The CRA has locked your account due to too many failed attempts to NetFile (5xTimes maximum). You should contact the CRA to **unlock the account ie specifically the transmission to Netfile ** and then wait at least 12 hours to NetFile.  
Please note there is a difference between CRA myaccount and the CRA Netfiling account and not all CRA agents are aware of this.  
Unfortunately there is nothing that we can do.
Of note, you can also print and mail the tax return.
CRA Tel. : 1-800-267-6999

VERY IMPORTANT! Please specify you want to unlock your NETFILE account (not "My account"). The NETFILE account is not the same as "My account" .
 Fix the errors, then try again to submit the return.
 VERY IMPORTANT! Please ignore the old error message from the CRA. It can disappear only after a new submission.
 In the NETFILE tab-> Federal submission, below the old error message from the CRA, tick the box "I agree with the Terms and Conditions and Privacy Notice". Click "File my return now!".

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