Error "Click here to fix" freezes system

[BMart]

At the bottom of the system it shows 2 errors identified saying "Both fields must be filled."

Unfortunately it doesn't say what page it's on and when I click the hyperlinked "Click here to fix" it does nothing (doesn't go to whatever page has the issue). If I go to Section 3 ("Review" Tab) and click on the error from there, it just freezes the system on a loading loop forever until I quit out.

I'm afraid I might have to restart everything somehow, which will erase the last 6 hours of work, so I'm hoping UFile can look into the system issue it's having.

Thanks.

[Geo123]

Hello BMart

1.) Close the UFile session by exiting the UFile page ie close the browser and login back in.  The data should not be lost and all entries should be restored (except the last interview page).  It may be due to a split second disconnect of the  DBase to web server interface page and can be caused by network latency, internet disruptions or other internet issues.  

2.) Check Firewall / Antivirus settings

3.) Also reported when a user is behind a PROXY or other Web service which changes the users IP address during the session in UFILE. Eg. Using a corporate network. Try on a connection outside a VPN (Virtual Private Network).

4.) Clear the cache.

5.) Switch browsers.  Eg. From Chrome to EDGE

6.) Check for browser extensions eg. Crypto wallet / Cisco Webex

>>Chrome >> Settings >> Manage extensions.

7.) Reboot the modem to change the IP address.

7.) Try to open your account from a different location ie different IP address: home or office (if the modem reboot did not change the IP address).

[BMart]

Hi Geo,
Steps 1-3 didn't work but #4 (clearing the cache) did!
Thanks for the help I really appreciate it.

Cheers

[Geo123]

Hello BMart,

You are welcome.