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Netfile Rejected


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Hello Tommy,

Authentication failed. Please carefully complete all identification fields. 
The information sent to the Canada Revenue Agency doesn•t match the information 
currently on record, which was provided by Service Canada. 
Please review your entries and make the necessary corrections. 
If you still get this error after your second attempt. please contact us for further 
Note: Your account will be locked after five unsuccessful attempts. 
To contact CRA :
1-800-959-8281 for inquiries related to individuals.
Telephone numbers – Canada Revenue Agency / CRA wait times:
lease verify the following information with the information from the latest NOA for the previous tax year:
1. name
2. SIN
3. date of birth
4. marital status
5. mailing address
If one of them changed, you should advice the CRA regarding the change.
NOTE: Please ignore the old error message from the CRA. It can disappear only after a new submission.
 In the NETFILE tab-> Federal submission, below the old error message from the CRA, click "File my return now!".


IF ineligible to Netfile 

In Tab 4, at the bottom of the screen, select the PDF Icons :

[PDF] Federal Print

[PDF] Quebec Print <- - - - IF in Quebec

FYI – for the entire tax return:

[PDF] Download PDF



Then depending on your PDF reader, eg. Adobe Acrobat, Microsoft EDGE; you can save to:

*desktop, downloads, file directory

*external device such as CD, external hard drive, USB key


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