Tommy Posted March 17 Report Share Posted March 17 Netfile rejected shown as captioned. How to fix this error? Quote Link to comment Share on other sites More sharing options...
Geo123 Posted March 17 Report Share Posted March 17 Hello Tommy, Authentication failed. Please carefully complete all identification fields. The information sent to the Canada Revenue Agency doesn•t match the information currently on record, which was provided by Service Canada. Please review your entries and make the necessary corrections. If you still get this error after your second attempt. please contact us for further details. Note: Your account will be locked after five unsuccessful attempts. To contact CRA : 1-800-959-8281 for inquiries related to individuals. Telephone numbers – Canada Revenue Agency / CRA wait times: https://www.canada.ca/en/revenue-agency/corporate/contact-information/telephone-numbers.html lease verify the following information with the information from the latest NOA for the previous tax year: 1. name 2. SIN 3. date of birth 4. marital status 5. mailing address If one of them changed, you should advice the CRA regarding the change. Transmission NOTE: Please ignore the old error message from the CRA. It can disappear only after a new submission. In the NETFILE tab-> Federal submission, below the old error message from the CRA, click "File my return now!". IF ineligible to Netfile In Tab 4, at the bottom of the screen, select the PDF Icons : [PDF] Federal Print [PDF] Quebec Print <- - - - IF in Quebec FYI – for the entire tax return: [PDF] Download PDF Then depending on your PDF reader, eg. Adobe Acrobat, Microsoft EDGE; you can save to: *desktop, downloads, file directory *external device such as CD, external hard drive, USB key Quote Link to comment Share on other sites More sharing options...
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