jwdeon Posted March 26 Report Share Posted March 26 When I click to buy T2Online, I get an error message that says something went wrong. I tried to contact support and that also failed.... Does this product work? Quote Link to comment Share on other sites More sharing options...
Geo123 Posted March 26 Report Share Posted March 26 Hello jwdeon, Sorry to hear you are experiencing technical issues with the payment page. Be certain all error messages are cleared in the Review Page. Of note, warnings (as opposed to errors) will not prevent the tax filing or payment. Please logout and clear your cache. If you are using Internet Explorer, Edge, Google Chrome, or Mozilla Firefox you can quickly clear cache with a keyboard shortcut. While in your browser, press Ctrl + Shift + Delete simultaneously on the keyboard to open the appropriate window. Safari (Mac) with the Option-Command-E. Log back in. The error should be gone. Also verify that you actually have a T2 account and not a T1 account. If the issue persists, can you please send a print screen of the error message? Can you please provide us with this information : -Operating system eg. Win 11 -Anti Virus / Firewall eg. Windows defender -If you are on a VPN -Browser eg. EDGE -If you have any browser extensions eg. crypto wallet Quote Link to comment Share on other sites More sharing options...
jwdeon Posted March 27 Author Report Share Posted March 27 is there an email address I can send info to? Quote Link to comment Share on other sites More sharing options...
jwdeon Posted March 27 Author Report Share Posted March 27 Here is the error The problem occurs on Chrome and on Safari in private mode. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted March 27 Report Share Posted March 27 Hello jwdeon, Please logout and clear your cache. If you are using Microsoft Edge, Google Chrome, or Mozilla Firefox you can quickly clear cache with a keyboard shortcut. While in your browser, press Ctrl + Shift + Delete simultaneously on the keyboard to open the appropriate window. Safari (Mac) with the Option-Command-E. Log back in. The error should be gone. Quote Link to comment Share on other sites More sharing options...
jwdeon Posted March 27 Author Report Share Posted March 27 Here is the error The problem occurs on Chrome and on Safari in private mode. Quote Link to comment Share on other sites More sharing options...
jwdeon Posted March 27 Author Report Share Posted March 27 thanks, that worked. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted March 27 Report Share Posted March 27 Hello jwdeon, Glad to hear it, you are welcome. Quote Link to comment Share on other sites More sharing options...
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