Error: You must enter a valid home telephone number. Click here to fix Include the area code, and ensure that you only entered numbers and not letters.

[colincreado]

there is no place to enter my dependants phone number but then in the message it says i need to in order to file netfile quebec and then allows me a link to the page. this page is only accessible via the 'Messages' page where it shows me the error. so i click the link and enter the phone number in the same format at the family head but seems to be a glitch but doesn't accept it (format 514-xxx-xxxx. howevre,  it has no issues with this format in the family head. i have tried maybe combinations including with out the ) and the - and spaces

 

 

You cannot currently NetFile the Quebec return. Please review the following reasons, and make corrections when possible. If an (*) appears at the end of an explanation below, it denotes a NETFILE exclusion (i.e. the return cannot be transmitted).

You must enter a valid home telephone number. Click here to fix Include the area code, and ensure that you only entered numbers and not letters

[Geo123]

Hello colincreado,

If you are getting a reject from Revenu Québec regarding an invalid telephone number, please follow the steps below:

Go to your spouse's "Interview" section.

On the "Spouse Identification" page, answer "Yes but different phone number" to the question “Do you have the same address as your spouse?”

Click "Next" at the bottom of the page.

Enter your phone number in the "At home" field. Leave the other fields blank.

Then try to submit your tax return  again.

[colincreado]

thank you this resolved it!

[Geo123]

Hello colincreado,

You are welcome.