Phone number format not accepted

[Laurentiu]

When being on review tab and clicking next, I'm receiving the message "Electronic Filing Errors. You must enter a valid phone number [..]".
I don't believe that the format of the phone number that I have to enter has been invented yet, since I wasted HOURS trying all possible and impossible phone number formats (yes, including the example shown which obviously doesn't work). It keeps throwing the same error with/without phone number.
Last years I had the same problem and I don't remember how it was solved.
How do I solve this issue?

PS. This forum is the only interaction I can have with UFILE since this company exists only with the name - there's no way you can get some sort of assistance online or on the phone.
Zero customer care.

[Geo123]

Hello Laurentiu,

Electronic Filing Errors. You must enter a valid phone number [..]". / You must enter a valid home telephone number

If you are getting a reject from Revenu Québec regarding an invalid telephone number, please follow the steps below:

Go to your spouse's "Interview" section.

On the "Spouse Identification" page, answer "Yes but different phone number" to the question “Do you have the same address as your spouse?”

Click "Next" at the bottom of the page.

Enter your phone number in the "At home" field. Leave the other fields blank.

Then try to submit your tax return  again.

[Laurentiu]

Holly molly - that was the issue and it works now. 

Many many thanks!
PS. Are there any other ways of getting technical support from UFILE? (not the automated bot with predefined FAQ)

[Geo123]

Hello Laurentiu,

You are welcome.

Yes, you can contact support :

Please contact UFile Support so we may review the file confidentially. Please include above note.
Please open a request ticket and submit an anonymous file for review on-line at https://www.ufile.ca/contact/contact-us

For telephone support, please call: 1-888-633-8414 **Note that at this time wait times may be longer than usual**