denteen Posted April 16 Report Share Posted April 16 Last weekend and yesterday (April 14 - 16, 2024) I had numerous incidents where Ufile online was suddenly unresponsive, as if I was no longer connected. On these occasions I was unable to "save" by moving to the next item in the interview, nor was I able to any other section. It was as if I had been disconnected, and my only option was to save and quit or to log out. In fact, the program did not "save" at this time and I was obliged to re-input data after logging back in. This happened using Chrome and Firefox. I cannot swear that this is not a problem with my internet service, but I don't think so. This difficulty scares me and makes me wonder about using the on-line version of the program. Unfortunately, I am stuck with it as I use Linux and there is no desktop option for me. Has anyone else had this problem with Ufile Online? Was there a particular technical issue in the last few days? Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 16 Report Share Posted April 16 Hello denteen, Please contact UFile Support so we may review and monitor. I am unaware of any technical issues on those dates. Please include above note. Please open a request ticket on-line at https://www.ufile.ca/contact/contact-us Quote Link to comment Share on other sites More sharing options...
Elizabeth Hamlyn Posted April 17 Report Share Posted April 17 I have been using Ufile online for the last three years. However for the last three days I have tried to complete my 2023 tax information and I cant access the site. What is the trouble and when will it be corrected ? Time is running out to the deadline for filing. Elizabeth Hamlyn Quote Link to comment Share on other sites More sharing options...
Maggie3 Posted April 17 Report Share Posted April 17 Hello, Yesterday our site was updated to a newer version. Refresh your book mark and you should be ok. Try signing in with this link. UFile ONLINE | Tax Software for Canadians. Get the best tax refund Quote Link to comment Share on other sites More sharing options...
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