Code 78

[jenn19]

I went to file a clients taxes tonight and I received this message:  I have not e-file them just saved their file.  How do I assign a new e-file number to them? thanks

[Geo123]

Hello jenn19

REFILE error 78 / EFILE Error code(s):78
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The federal T1 return is rejected by the CRA with error code 78. Rejection code text: 78 - According to the Canada Revenue Agency's records, the document control number on this record has already been used on an accepted EFILE return.
*Already EFILED
According to the Canada Revenue Agency’s records, the document control number on this record has already been used on an accepted EFILE return.
*Verify SIN is not from another client

ELSE contract the CRA.
 

[jenn19]

I have double-checked the SIN, if I save the document and then go to file at a different date, then it won't e-file

I don't file until payment has been received 

If I re-do the file then I have to use another one of my codes.  Is there any way around this and just attach another document number to this?

[Geo123]

Hello jenn19,

Please contact the CRA

1-800-959-8281 for inquiries related to individuals.

 Telephone numbers – Canada Revenue Agency / CRA wait times:

https://www.canada.ca/en/revenue-agency/corporate/contact-information/telephone-numbers.html