Anda Posted April 28 Report Share Posted April 28 Finding UFile slow to load pages today April 28th 2024 at 2.20 pm EST. Any one experiencing this issue or any one from Ufile can comment? Quote Link to comment Share on other sites More sharing options...
alexo Posted April 28 Report Share Posted April 28 Excruciatingly slow to the point of being unusable. It takes half a minute to several minutes to process a click. This is unacceptable at the crux of Tax season. Checking the competition. Quote Link to comment Share on other sites More sharing options...
alexo Posted April 28 Report Share Posted April 28 Update: It just gets slower and slower. 3 minutes to respond to a click and load the page. Really? Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 28 Report Share Posted April 28 Hello, Sorry to hear you are experiencing lag / slowness. We are experiencing extremely high server traffic right now, certain areas, and some users may be effected. I have alerted the IT / DEV team. Please try again. Thank you for your patience and understanding. Quote Link to comment Share on other sites More sharing options...
Anda Posted April 28 Author Report Share Posted April 28 Thanks for the update. Is there a temporary workaround? I tried going in an incognito mode and then tried Firefox as browser but still experiencing the same issue. Quote Link to comment Share on other sites More sharing options...
JSP Posted April 28 Report Share Posted April 28 9 minutes ago, Anda said: Thanks for the update. Is there a temporary workaround? I tried going in an incognito mode and then tried Firefox as browser but still experiencing the same issue. It's a them problem, not a you problem. Nothing you can do until they pay for more server capacity or address whatever database queries are causing the lag. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 28 Report Share Posted April 28 Hello, Please try later or at off-peak periods. Quote Link to comment Share on other sites More sharing options...
Anda Posted April 28 Author Report Share Posted April 28 Thanks. When is the off-peak period typically? Ball park time in EST if you can share based on user login trends. Quote Link to comment Share on other sites More sharing options...
alexo Posted April 28 Report Share Posted April 28 6 minutes ago, Geo123 said: Hello, Please try later or at off-peak periods. Please use the money we pay you to ensure adequate capacity during on-peak periods. You provide a paid-for service, people should not plan their schedules around your decision to cut corners. Quote Link to comment Share on other sites More sharing options...
wgm777 Posted April 28 Report Share Posted April 28 19 minutes ago, Geo123 said: Hello, Please try later or at off-peak periods. Doesn't work for me. If I don't get this done by 6PM tonight, I can't work on this until April 30th after 9PM, and I imagine that will be even worse. Probably the last year I will be using Ufile, and I've been using this for many years. Quote Link to comment Share on other sites More sharing options...
rikk Posted April 30 Report Share Posted April 30 not just slow the error code ""nullable object must have a value"" and ""attempted to perform an unauthorized operation"" messages then not able to cancel the message and all data entered is lost save and close is the only option !!!!!!!!! Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 30 Report Share Posted April 30 Hello rikk, 1.) Close the UFile session by exiting the UFile page ie close the browser and login back in. The data should not be lost and all entries should be restored (except the last interview page). It may be due to a split second disconnect of the DBase to web server interface page and can be caused by network latency, internet disruptions or other internet issues. 2.) Check Firewall / Antivirus settings 3.) Also reported when a user is behind a PROXY or other Web service which changes the users IP address during the session in UFILE. Eg. Using a corporate network. Try on a connection outside a VPN (Virtual Private Network). 4.) Clear the cache. 5.) Switch browsers. Eg. From Chrome to EDGE 6.) Check for browser extensions eg. Crypto wallet / Cisco Webex >>Chrome >> Settings >> Manage extensions. 7.) Reboot the modem to change the IP address. 7.) Try to open your account from a different location ie different IP address: home or office (if the modem reboot did not change the IP address). Quote Link to comment Share on other sites More sharing options...
Christiaan Posted May 1 Report Share Posted May 1 I'm getting the same error. It has been working fine until I add my T4 and then it's really slow and keep getting this error "nullable object must have a value". once I delete the T4 it works fine until I put it back in. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted May 1 Report Share Posted May 1 Hello Christiaan, Servers reported all functional. RE : Nullable Object Error 1.) Close the UFile session by exiting the UFile page ie close the browser and login back in. The data should not be lost and all entries should be restored (except the last interview page). It may be due to a split second disconnect of the DBase to web server interface page and can be caused by network latency, internet disruptions or other internet issues. 2.) Check Firewall / Antivirus settings 3.) Also reported when a user is behind a PROXY or other Web service which changes the users IP address during the session in UFILE. Eg. Using a corporate network. Try on a connection outside a VPN (Virtual Private Network). 4.) Clear the cache. 5.) Switch browsers. Eg. From Chrome to EDGE 6.) Check for browser extensions eg. Crypto wallet / Cisco Webex >>Chrome >> Settings >> Manage extensions. 7.) Reboot the modem to change the IP address. 7.) Try to open your account from a different location ie different IP address: home or office (if the modem reboot did not change the IP address). Quote Link to comment Share on other sites More sharing options...
alexo Posted May 1 Report Share Posted May 1 7 hours ago, Geo123 said: 7.) Reboot the modem to change the IP address. The only time I got a new IP address in the past decade or so is when I switched providers. Quote Link to comment Share on other sites More sharing options...
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