Jump to content
Français

Is the UFILE.CA site completely down or just very slow / unresponsive?


Recommended Posts

I managed to get in about 15 minutes ago, but the option to autofill my return isn't working - so I expect that I'm going to have to fill in everything manually.

I've been using Ufile for >10 years and I can't even begin to express how frustrating the last hour has been or how disappointed I am that auto-fill isn't working.

Link to comment
Share on other sites

36 minutes ago, sburchill said:

Seems it was congested until Netfile went down for nightly maintenance, which is why you cant' auto fill. 
Go figure, both a tax company and the government both have services unavailable at tax deadline.
They had one job.

wowzers - you'd think they might skip the nightly maintenance on the night before tax deadine, or that they could send a message saying it's down -- instead of just blank screen. Thanks for your reply anyway!

Link to comment
Share on other sites

even the timers on this site don't work.

It's been almost an hour since I got kicked off and I've been unable to log back on ever since - timers are still saying "12 minutes ago" and "1 minute ago". 

I've been a loyal Ufile customer for many years now, but I'd be a complete idiot to use it again next year

is there even anyone from Ufile who works on this forum? 

or is it just frustrated users sharing their awful experiences? 

Link to comment
Share on other sites

Absolute garbage!!!! Last year I use this service after many years of using it.  Dismal and unreliable service.  Of course they will not take any accountability for the impact of their lack of planning....same thing happened last year, plenty of posts showing it.

Link to comment
Share on other sites

Hello Steve Ross,

Sorry to hear you are experiencing lag / slowness.   We are experiencing extremely high server traffic right now, certain areas, and some users may be effected.  I have alerted the IT / DEV team.   Please try again at off peak hours.  Thank you for your patience and understanding. 

Link to comment
Share on other sites

I understand you're just doing customer service, but it doesn't matter you're experiencing extremely traffic right now.  It's the same surge, every year, on the same day for forever!  How can you not be ready for this?  How?  You're losing a lot of customers tonight.  This is exactly how to run a business into the ground...when you abandon your loyal clients when they need you.  This is simply not good enough.

Link to comment
Share on other sites

Hello bbcnews,

We are experiencing extremely high server traffic right now, certain areas, and some users may be effected in certain areas. Thank you for your patience and understanding.  

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...