pardnme Posted April 30 Report Share Posted April 30 Looking for assistance - already email Ufile but no response. I have a client who is eligible to claim the Refundable MHRTC. I've populated the information the Ufile screen under "other deductions and credits", but when I move to the 'review' tab - their refund value doesn't change. Further to that, when I review the T1 tax return, Schedule 12 has not been created either. I've done the following: a) ufile updates b) deleted the page and completed it again c) deleted the whole tax file for the client and restarted d) watched the youtube video published by Ufile Can somebody confirm if they are having the same problem or tell me if I'm doing something incorrectly? Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 30 Report Share Posted April 30 Hello pardnme, We would have to see the file - there is an error in the data entry. Please contact UFile Support so we may review the file confidentially. Please include above note. Please open a request ticket and submit an anonymous file for review on-line at https://www.ufile.ca/contact/contact-us Quote Link to comment Share on other sites More sharing options...
pardnme Posted April 30 Author Report Share Posted April 30 28 minutes ago, Geo123 said: Hello pardnme, We would have to see the file - there is an error in the data entry. Please contact UFile Support so we may review the file confidentially. Please include above note. Please open a request ticket and submit an anonymous file for review on-line at https://www.ufile.ca/contact/contact-us So, I've tried entering this same thing on about 10 different clients (just for testing purposes) and none of them are working. Which note do I include in the message - your response or my original? I did send an email last week - nobody has replied to it as of yet. Quote Link to comment Share on other sites More sharing options...
pardnme Posted April 30 Author Report Share Posted April 30 also, i'm on the contact us page - there is no place to add a file. you mentioned to submit an 'anonymous file' - how would i do that? Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 30 Report Share Posted April 30 Hello pardnme, To enable us to access it, please follow this procedure: 1. Open your tax return in UFile ONLINE, in a browser ** DIFFERENT than Safari ** -- - - -YOU CAN USE: Mozilla Firefox, Google Chrome, Internet Explorer 2018, MS Edge or Opera) and launch the return for the desired tax year 2- Click on "?" at the top right of the screen 3- Select "Support request form". 4- Enter your information. 5. In the box, "If this is a follow-up, please enter your UFile ONLINE request number here", enter the request number that appears in the subject line of this email (UFxxxxx). 6.**VERY IMPORTANT! ** Be sure to check the box "Check to authorize UFile ONLINE to VIEW your tax file." NOTE: In the copy of the file, all the personal information will be encrypted. 7. Click on 'Submit to UFile ONLINE’. For the authorization it’s better to do it before 9:00 ET or after 19:00 ET as we are experiencing a very high volume at this time of year. <= = = DURING tax season Please wait for the confirmation message on the screen **Before you click Submit please Click on "Submit" only once.** Your browser is going to freeze and don't press anything. About 30 seconds it's going to say "Page unresponsive". It may appear 3 - 4 times. Do not click wait and don't press anything until it says file submitted.** This message will appear after ~ 5 seconds “Page Unresponsive – You can wait for them to become unresponsive… >>It take up to 4 or minutes depending on your internet speed. If get “These pages aren’t responding” **do not click WAIT** - - - >Can take up to 4 or 5 minutes as it is running an encryption routine with various actions occurring. It also depends on the anti-virus / firewall, VPN, internet connection and network latency. You will receive a confirmation message (but not a confirmation E_Mail.) Members of our support team will find a solution to your problem faster if they can review the tax information contained in your file. If this box is checked when you submit your support request to UFile ONLINE, a temporary copy of your tax information will be generated and placed in a secure directory to which access is restricted to our authorized personnel. This process takes place behind our firewall and your data is secured. Your tax information is NOT sent to our staff as an attachment to an email. Please note that your data will be used strictly to help our support staff to solve the problem you experienced, and the temporary copy will be automatically destroyed after 72 hours. NOTE: In the copy of your tax return your SINs, names, address and phone numbers will be automatically changed (masked). **Authorization – **do not click WAIT** For the authorization it’s better to do it before 9:00 or after 19:00 ET as we are experiencing a very high volume at this time of year <= = = DURING tax season If get “These pages aren’t responding” **do not click WAIT** - - - >Can take up to 4 or 5 minutes as it is running an encryption routine with various actions occurring. It also depends on the anti-virus / firewall, VPN, internet connection and network latency. >>NOTE : Confirmation – No confirmation E_M is generated, only the on -screen confirmation message Quote Link to comment Share on other sites More sharing options...
pardnme Posted April 30 Author Report Share Posted April 30 I use the windows desktop version of Ufile PRO - should I make a Ufile ONLINE account? Quote Link to comment Share on other sites More sharing options...
pardnme Posted May 1 Author Report Share Posted May 1 I have made an online account and I cannot upload my ufile pro file from my hardrive into ufile online Quote Link to comment Share on other sites More sharing options...
Geo123 Posted May 1 Report Share Posted May 1 Hello pardnme, No, you can import UFIle Windows to UFile ONLINE. Quote Link to comment Share on other sites More sharing options...
pardnme Posted May 1 Author Report Share Posted May 1 let me try again, it said i can only upload my 2022 tax return as a carry forward file into 2023 Quote Link to comment Share on other sites More sharing options...
Geo123 Posted May 1 Report Share Posted May 1 Hello pardnme, Yes, that is correct. Quote Link to comment Share on other sites More sharing options...
pardnme Posted May 1 Author Report Share Posted May 1 but I'm having this problem with my clients 2023 tax return in Ufile PRO - why would I upload the 2022 file - I need to send you the 2023 file for review. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted May 1 Report Share Posted May 1 Hello pardnme, Please contact UFile Support so we may review the file confidentially. Please include above note and state you you have UFIle Windows PRO. Please open a request ticket and submit an anonymous file for review on-line at https://www.ufile.ca/contact/contact-us Quote Link to comment Share on other sites More sharing options...
pardnme Posted May 2 Author Report Share Posted May 2 I found this link: https://www.ufile.ca/get-started/supported-forms Schedule 12 isn't listed as a supported form....could it be that the website is not updated, or the Ufile program isn't programmed to do the MHRTC I've already sent a contact us email. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted May 2 Report Share Posted May 2 Hello pardnme, Please see below for Schedule 12 - MHRTC. Thanks for pointing this out - will get this link updated. >> >> Quote Link to comment Share on other sites More sharing options...
pardnme Posted May 2 Author Report Share Posted May 2 So odd, I have all that same stuff, but still no Sch12 - and plus it's a refundable credit so you should see a direct correlation to your refund increasing. I def have added she worksheet and filled out all the required fields Quote Link to comment Share on other sites More sharing options...
Geo123 Posted May 2 Report Share Posted May 2 If using UFIle Windows - check if have the latest version ver.27.20 : Update UFile *Settings (upper right hand corner) Tax return counter... Check for updates... < = = HERE Register EFILE-NetFiIe setup RRSP Calculator Retirement Planner >> >> [Check for updates] [x] Check for updates automatically Quote Link to comment Share on other sites More sharing options...
pardnme Posted May 3 Author Report Share Posted May 3 I do this everyday...I check for updates and it says program is updated already. I know you provided your screenshots - but were they provided in ufile PRO? maybe PRO has a bug in it? Can you pm me or have somebody respond to my initial contact us so I can send them the file? Quote Link to comment Share on other sites More sharing options...
Geo123 Posted May 3 Report Share Posted May 3 Hello pardnme, It is the same update procedure for UFIle PRO, there are no known issues with UFile PRO. There appears to be an issue with your data entry or eligibility. Please contact UFile Support so we may review the file confidentially. Please include above note. Please open a request ticket and submit an anonymous file for review on-line at https://www.ufile.ca/contact/contact-us Quote Link to comment Share on other sites More sharing options...
pardnme Posted May 3 Author Report Share Posted May 3 sent a new request asking for a file review and provided the link to this thread Quote Link to comment Share on other sites More sharing options...
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