Masiha Posted April 30 Report Share Posted April 30 Hi. I have entered my information and when I check the summary, instead of my net income amount I see the total deduction and that causes an error. I have entered the correct net amount and am not sure how I can fix this. When I click on the highlighted link to correct the error, it can not load the page. Here is the error: Your net income while living in Canada, cannot exceed your total net income for the year. Click here. When I click it does not work Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 30 Report Share Posted April 30 Hello Masiha, Please contact UFile Support so we may review the file confidentially. Please include above note. Please open a request ticket and submit an anonymous file for review on-line at https://www.ufile.ca/contact/contact-us Quote Link to comment Share on other sites More sharing options...
Masiha Posted April 30 Author Report Share Posted April 30 Thank you for your response. I have already sent a request but I just resent it again in case you have not received it. Thank you Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 30 Report Share Posted April 30 Hello Masiha, You are welcome. Quote Link to comment Share on other sites More sharing options...
Masiha Posted May 1 Author Report Share Posted May 1 They just emailed me and mentioned there is an attachment with instruction but I did not receive the attachment. What should I do? Quote Link to comment Share on other sites More sharing options...
Geo123 Posted May 1 Report Share Posted May 1 Hello Masiha, There is no attachment - you should follow the instructions in the E_Mail. Quote Link to comment Share on other sites More sharing options...
Masiha Posted May 1 Author Report Share Posted May 1 This is the email content:"Please see attachment, you should input the correct net income, thanks" but there is no attachement. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted May 1 Report Share Posted May 1 Hello Masiha, Another E_M was sent asking to view your file. You can reply to that. Quote Link to comment Share on other sites More sharing options...
Masiha Posted May 1 Author Report Share Posted May 1 Sorry where can I find it? Is it supposed to be sent to my email? I responded to email to let them know the attachment didn't come through but they haven't responded. I am not sure if this email will be checked or I need to resend the request. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted May 1 Report Share Posted May 1 Hello Masiha, The E_Mail will be responded to. Quote Link to comment Share on other sites More sharing options...
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