Dtereck Posted April 30 Report Share Posted April 30 Ufile is creating "phantom" charitable donation amounts for both mine and my spouse's returns. Even with NO charitable donation filled out in the Interview process. For either of us. The phantom amount seems to change, but I can't see why/what. It's skewing everythihg. Anyone else having this problem? All help appreciated! Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 30 Report Share Posted April 30 Hello Dtereck, Check if you have carryforward donations from the prior year(s). Quote Link to comment Share on other sites More sharing options...
Dtereck Posted April 30 Author Report Share Posted April 30 Update: The "phantom amount" seems to be $4,956.13 for each of us! Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 30 Report Share Posted April 30 Hello Dtereck, Thanks for the update. Quote Link to comment Share on other sites More sharing options...
Dtereck Posted April 30 Author Report Share Posted April 30 Thanks Geo123. No, I have no amounts carried forward. That form you pointed to is not in my return. ...Dan Quote Link to comment Share on other sites More sharing options...
Dtereck Posted April 30 Author Report Share Posted April 30 I've been on hold for their telephone support for about an hour. I also submitted an email query about the same time as I phoned. Getting a little frustrated. But my own fault for waiting until the last day to do my taxes. Never had a problem with Ufile in all the years I've been using it. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 30 Report Share Posted April 30 Hello Dtereck, The above form is used as an example. Please contact UFile Support so we may review the file confidentially. Please include above note. Please open a request ticket and submit an anonymous file for review on-line at https://www.ufile.ca/contact/contact-us Quote Link to comment Share on other sites More sharing options...
Dtereck Posted April 30 Author Report Share Posted April 30 I finally was connected to their phone support person. She wasn't that helpful, but instructed me to send her my file, using the Help ! Support Assistant option. She said they will look at it, and get back to me via email. She implied that it would be done quickly, but I won't hold my breath. I imagine they're pretty busy right now. I'll put an update in here if/when I get an answer. Quote Link to comment Share on other sites More sharing options...
Dtereck Posted May 1 Author Report Share Posted May 1 Update: Just a stupid error on my part. In a Capital Gains entry, I accidentally specified that it was to be allocated as a Gift, when it should have been "Not a Gift". That skewed everything. I corrected that, and all is good. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted May 1 Report Share Posted May 1 Hello Dtereck, Thanks for the update. Quote Link to comment Share on other sites More sharing options...
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