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Posted

Hello acastruc,

RE : Rejected Error 15 / error code 15 / result 15

The CRA has locked your account due to too many failed attempts to NetFile (5xTimes maximum). You should contact the CRA to **unlock the account ie specifically the transmission to Netfile ** and then wait at least 12 hours to NetFile. 

Please note there is a difference between CRA myaccount and the CRA Netfiling account and not all CRA agents are aware of this. 

Unfortunately there is nothing that we can do.

Of note, you can also print and mail the tax return.

CRA Tel. : 1-800-267-6999

Posted

@Geo123 This number is not correct - there are no options for any online services via this number. You can find the correct number on the CRA website. Unfortunately there is nothing I can do to help you find this number.

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