acastruc Posted May 13 Report Share Posted May 13 I have tried to NETFILE my return but am getting "Rejected, error 15". I phoned CRA and they confirm my account is not locked. How do I resolve this? Quote Link to comment Share on other sites More sharing options...
Geo123 Posted May 14 Report Share Posted May 14 Hello acastruc, RE : Rejected Error 15 / error code 15 / result 15 The CRA has locked your account due to too many failed attempts to NetFile (5xTimes maximum). You should contact the CRA to **unlock the account ie specifically the transmission to Netfile ** and then wait at least 12 hours to NetFile. Please note there is a difference between CRA myaccount and the CRA Netfiling account and not all CRA agents are aware of this. Unfortunately there is nothing that we can do. Of note, you can also print and mail the tax return. CRA Tel. : 1-800-267-6999 Quote Link to comment Share on other sites More sharing options...
acastruc Posted May 14 Author Report Share Posted May 14 @Geo123 This number is not correct - there are no options for any online services via this number. You can find the correct number on the CRA website. Unfortunately there is nothing I can do to help you find this number. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted May 15 Report Share Posted May 15 Hello acastruc, Contact the CRA 1-800-959-8281 for inquiries related to individuals. Telephone numbers – Canada Revenue Agency / CRA wait times: https://www.canada.ca/en/revenue-agency/corporate/contact-information/telephone-numbers.html Quote Link to comment Share on other sites More sharing options...
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