Geo123

Hello Masiha, You are welcome.

Hello DNbbwpg, You might not have been allowed to use all the donation as a credit and so it was carried forward. Check the caryforward report

Hello maccom, Please contact UFile Support so we may review the file confidentially. Please include above note. Please open a request ticket and submit an anonymous file for review on-line at https://www.ufile.ca/contact/contact-us

Hello Dtereck, Thanks for the update.

Hello Dtereck, Check if you have carryforward donations from the prior year(s).

Hello dpfeffer, In order for UFile to calculate the childcare expenses you must enter the complete information for your spouse. You are not required to NetFile your spouse’s return, only to enter the complete information so that the program can calculate the appropriate amounts. To enter the complete information for your spouse, go to the left side of the Interview section and click on “Spouse-Interview type” and select “Complete information (recommended)”. Unfortunately you will have to enter your spouse’s information again.

Hello Masiha, Please contact UFile Support so we may review the file confidentially. Please include above note. Please open a request ticket and submit an anonymous file for review on-line at https://www.ufile.ca/contact/contact-us

Hello maccom, Verify that you did not have a T2125 - see below :

Hello HelpmeinMtl, Yes.

Hello rikk, 1.) Close the UFile session by exiting the UFile page ie close the browser and login back in. The data should not be lost and all entries should be restored (except the last interview page). It may be due to a split second disconnect of the DBase to web server interface page and can be caused by network latency, internet disruptions or other internet issues. 2.) Check Firewall / Antivirus settings 3.) Also reported when a user is behind a PROXY or other Web service which changes the users IP address during the session in UFILE. Eg. Using a corporate network. Try on a connection outside a VPN (Virtual Private Network). 4.) Clear the cache. 5.) Switch browsers. Eg. From Chrome to EDGE 6.) Check for browser extensions eg. Crypto wallet / Cisco Webex >>Chrome >> Settings >> Manage extensions. 7.) Reboot the modem to change the IP address. 7.) Try to open your account from a different location ie different IP address: home or office (if the modem reboot did not change the IP address).

Hello polarbearchase, Enter multiple T777s and prorate the amounts per time period. Please see below. >>

Hello Maged, It is automatic. GST Credit estimated amouint Tax Return (Tab 4) >>Summary page Total income Net income Taxable income Marginal tax rate Average tax rate (total income taxes paid ÷ total income) Total tax payable Balance due (refund) Ontario climate action incentive (if in Ontario) Canada child benefit GST/HST credit < - - - - HERE

Hello hsphillips01, If you wish to ensure that the carryforward information is indeed carried forward to the following year, then save your previous years completed tax return to PDF and resave the file. This action will ensure all carry forward information / amounts are carried forward to the next tax year. Please note you should only perform this action, saving to PDF, prior to starting your new tax return. If you carry forward a previous year to a file that has been completed, you risk overwriting the information already in your file. Please follow these steps: From the “My Files ” main menu first delete the current/new tax year. Launch the previous year’s return and go to the “Tax Return” tab 4. On the bottom of the Tax Return tab click on “Download PDF” Then click on “settings” in the upper right corner and “Save and Close” The page will jump to the “My Files” main menu. Create the new tax year by selecting “Create a new…” and click “Go!” Launch the new tax year and your information should be carried forward. Note: if you have paid for your tax return and you delete the file, the payment will also be deleted. In this case, please contact us and we will provide a voucher to replace the deleted payment.

Hello tgp7, Glad to hear it, you are welcome.

Hello Robertoll, 1. This Error will arise if you attempt to NetFile a Return when you selected the option "No, I will mail it" within the NetFile Page under the Interview Tab. You must be sure to select the option "Yes (if eligible)" instead of “No, I will mail it" 2.The response for <Does this taxpayer require a tax return?> was set to <Let MaxBack decide> and apparently Max decided that a federal return was not needed. When I set it to <Yes> I was able to netfile the federal return. 3. For your Dependant’s file, go to #2 Interview and on the left sidebar, click on "Ontario tax credits." Click on "ON-BEN Application" and click on the +. It will prompt you to look through all the information, but scroll to the final option where it says "Who should receive?" these benefits and simply select let "MaxBack" decide. (This section is about The Ontario Trillium Benefit and Senior Housing Benefits, if I recall correctly.) 4. had not put the cents in for my income on my business form and once i did it worked 5.Try clearing your cache (Ctl-H) or another broswer eg. From Chrome to Firefox If none of these clear the error message than you should mail the tax return

Hello pardnme, To enable us to access it, please follow this procedure: 1. Open your tax return in UFile ONLINE, in a browser ** DIFFERENT than Safari ** -- - - -YOU CAN USE: Mozilla Firefox, Google Chrome, Internet Explorer 2018, MS Edge or Opera) and launch the return for the desired tax year 2- Click on "?" at the top right of the screen 3- Select "Support request form". 4- Enter your information. 5. In the box, "If this is a follow-up, please enter your UFile ONLINE request number here", enter the request number that appears in the subject line of this email (UFxxxxx). 6.**VERY IMPORTANT! ** Be sure to check the box "Check to authorize UFile ONLINE to VIEW your tax file." NOTE: In the copy of the file, all the personal information will be encrypted. 7. Click on 'Submit to UFile ONLINE’. For the authorization it’s better to do it before 9:00 ET or after 19:00 ET as we are experiencing a very high volume at this time of year. <= = = DURING tax season Please wait for the confirmation message on the screen **Before you click Submit please Click on "Submit" only once.** Your browser is going to freeze and don't press anything. About 30 seconds it's going to say "Page unresponsive". It may appear 3 - 4 times. Do not click wait and don't press anything until it says file submitted.** This message will appear after ~ 5 seconds “Page Unresponsive – You can wait for them to become unresponsive… >>It take up to 4 or minutes depending on your internet speed. If get “These pages aren’t responding” **do not click WAIT** - - - >Can take up to 4 or 5 minutes as it is running an encryption routine with various actions occurring. It also depends on the anti-virus / firewall, VPN, internet connection and network latency. You will receive a confirmation message (but not a confirmation E_Mail.) Members of our support team will find a solution to your problem faster if they can review the tax information contained in your file. If this box is checked when you submit your support request to UFile ONLINE, a temporary copy of your tax information will be generated and placed in a secure directory to which access is restricted to our authorized personnel. This process takes place behind our firewall and your data is secured. Your tax information is NOT sent to our staff as an attachment to an email. Please note that your data will be used strictly to help our support staff to solve the problem you experienced, and the temporary copy will be automatically destroyed after 72 hours. NOTE: In the copy of your tax return your SINs, names, address and phone numbers will be automatically changed (masked). **Authorization – **do not click WAIT** For the authorization it’s better to do it before 9:00 or after 19:00 ET as we are experiencing a very high volume at this time of year <= = = DURING tax season If get “These pages aren’t responding” **do not click WAIT** - - - >Can take up to 4 or 5 minutes as it is running an encryption routine with various actions occurring. It also depends on the anti-virus / firewall, VPN, internet connection and network latency. >>NOTE : Confirmation – No confirmation E_M is generated, only the on -screen confirmation message

Hello rikk, 1.) Close the UFile session by exiting the UFile page ie close the browser and login back in. The data should not be lost and all entries should be restored (except the last interview page). It may be due to a split second disconnect of the DBase to web server interface page and can be caused by network latency, internet disruptions or other internet issues. 2.) Check Firewall / Antivirus settings 3.) Also reported when a user is behind a PROXY or other Web service which changes the users IP address during the session in UFILE. Eg. Using a corporate network. Try on a connection outside a VPN (Virtual Private Network). 4.) Clear the cache. 5.) Switch browsers. Eg. From Chrome to EDGE 6.) Check for browser extensions eg. Crypto wallet / Cisco Webex >>Chrome >> Settings >> Manage extensions. 7.) Reboot the modem to change the IP address. 7.) Try to open your account from a different location ie different IP address: home or office (if the modem reboot did not change the IP address).

Hello Davesub, You are welcome. Enter the annual amount and actual costs, do not prorate it.

Hello Maddalena, There is an issue with the data entry. Either mail the tax return OR Please contact UFile Support so we may review the file confidentially. Please include above note. Please open a request ticket and submit an anonymous file for review on-line at https://www.ufile.ca/contact/contact-us

Hello SherryAShields, https://youtu.be/QjHnb2BM_4s You received a T4A slip with an amount in Box 020 or Box 048 (or box 028) , for the professional service fees you earned. Note that this amount does not include taxes. To enter this amount in the program, follow the steps below: 1. On the "Left-side menu on the Interview tab", select "Interview setup". 2. On the screen that appears on the right, go to the "Pension" group and check the box "Pension income, other income and split pension income (T4A, T4A(OAS), T4A(P), T4A-RCA, T4RSP, T4RIF, T1032)". Then, go to the "Self-employment" group and check the box "Self-employment business income". If you paid tax by instalments, go to the group "Tax paid by instalments and tax transfer" and check the box "Tax paid by instalments and tax transfer" then click "Next" at the bottom of the page. 3. Return to the "Left-side menu on the Interview tab" and select "Pension income, T4A". 4. On the page appearing to your right, click on the plus sign "+" icon to the right of the line "T4A - Pension, retirement, annuity and other income". 5. On the new page generated, enter the amount shown in Box 048 of your T4A to the line "Fees for services (report this amount as a T2125 - Business or Professional income)", in box 048. 6. Return to the "Left-side menu on the Interview tab", select the item "Self-employment income" and on the page appearing on the right, choose the appropriate option, either "T2125 - Business income" or "T2125P - Professional income". 7. On the page "T2125 - Business identification", enter the name of the business on the line "Name of the business (or your own name if the business does not have one)", then enter the other information in the mandatory fields marked with a red asterisk. 8. On the field for "6-digit code from the North American Industry Classification System", enter the code that best describes your industry. If you do not know the code, click on the tool tip (the question mark) (?) next to the box to get the list. 9. On the line "Products or services and their respective percentage (%) in the total income (mandatory for a Quebec return)", in the field on the right, enter your main service or product and enter the percentage (%). If you have other products or services, click on the "plus sign +" icon on the right to generate another field. 10. On the next page, "Income, expenses", enter the amount from Box 048 of the T4A on the line "Fees for services (T4A Box 048) (Enter the total if you have more than one amount)". If you have expenses, enter them in the boxes corresponding to their description. 11. If you paid tax by instalments, return to the "Left-side menu on the Interview tab", select "Instalments and tax transfers" and on the screen to your right, choose the option "Income tax paid by instalments" and enter the amounts paid to the federal government and to the Quebec government for residents of this province. 12. For expenses, if your company is registered for the GST and HST (QST), these expenses must be entered before taxes to reflect the ITRs and ITCs that you claimed. 13. For residents of Quebec, if you wish to pay your registration fee for Quebec, return to the "Left-side menu on the Interview tab", choose the "Self-employment income" section in the screen located at right and choose the option ''Q438 - Quebec annual registration fee for the enterprise register''. The gross amount will be carried over to lines 13499 or 13699, while the net income will be reported on lines 13500 or 13700 of the federal return. If applicable, this amount will also appear on line 154 of the Quebec return as well as line 25 of Quebec Schedule L. The program will also generate federal form T2125, as well as Quebec form TP-80 if applicable.

Hello pardnme, We would have to see the file - there is an error in the data entry. Please contact UFile Support so we may review the file confidentially. Please include above note. Please open a request ticket and submit an anonymous file for review on-line at https://www.ufile.ca/contact/contact-us

Hello Maged, Video : https://youtu.be/QjHnb2BM_4s You received a T4A slip with an amount in Box 020 or Box 048 (or box 028) , for the professional service fees you earned. Note that this amount does not include taxes. To enter this amount in the program, follow the steps below: 1. On the "Left-side menu on the Interview tab", select "Interview setup". 2. On the screen that appears on the right, go to the "Pension" group and check the box "Pension income, other income and split pension income (T4A, T4A(OAS), T4A(P), T4A-RCA, T4RSP, T4RIF, T1032)". Then, go to the "Self-employment" group and check the box "Self-employment business income". If you paid tax by instalments, go to the group "Tax paid by instalments and tax transfer" and check the box "Tax paid by instalments and tax transfer" then click "Next" at the bottom of the page. 3. Return to the "Left-side menu on the Interview tab" and select "Pension income, T4A". 4. On the page appearing to your right, click on the plus sign "+" icon to the right of the line "T4A - Pension, retirement, annuity and other income". 5. On the new page generated, enter the amount shown in Box 048 of your T4A to the line "Fees for services (report this amount as a T2125 - Business or Professional income)", in box 048. 6. Return to the "Left-side menu on the Interview tab", select the item "Self-employment income" and on the page appearing on the right, choose the appropriate option, either "T2125 - Business income" or "T2125P - Professional income". 7. On the page "T2125 - Business identification", enter the name of the business on the line "Name of the business (or your own name if the business does not have one)", then enter the other information in the mandatory fields marked with a red asterisk. 8. On the field for "6-digit code from the North American Industry Classification System", enter the code that best describes your industry. If you do not know the code, click on the tool tip (the question mark) (?) next to the box to get the list. 9. On the line "Products or services and their respective percentage (%) in the total income (mandatory for a Quebec return)", in the field on the right, enter your main service or product and enter the percentage (%). If you have other products or services, click on the "plus sign +" icon on the right to generate another field. 10. On the next page, "Income, expenses", enter the amount from Box 048 of the T4A on the line "Fees for services (T4A Box 048) (Enter the total if you have more than one amount)". If you have expenses, enter them in the boxes corresponding to their description. 11. If you paid tax by instalments, return to the "Left-side menu on the Interview tab", select "Instalments and tax transfers" and on the screen to your right, choose the option "Income tax paid by instalments" and enter the amounts paid to the federal government and to the Quebec government for residents of this province. 12. For expenses, if your company is registered for the GST and HST (QST), these expenses must be entered before taxes to reflect the ITRs and ITCs that you claimed. 13. For residents of Quebec, if you wish to pay your registration fee for Quebec, return to the "Left-side menu on the Interview tab", choose the "Self-employment income" section in the screen located at right and choose the option ''Q438 - Quebec annual registration fee for the enterprise register''. The gross amount will be carried over to lines 13499 or 13699, while the net income will be reported on lines 13500 or 13700 of the federal return. If applicable, this amount will also appear on line 154 of the Quebec return as well as line 25 of Quebec Schedule L. The program will also generate federal form T2125, as well as Quebec form TP-80 if applicable.

Hello cliang, You are welcome.

Hello UFile-Cookies, Net Access Code Error code 21 / Result code 21 : The Canada Revenue Agency was unable to accept your return, as your NETFILE Access code (NAC) did not match our records. Make sure you are using the latest NAC and not the prior year NAC (which may have been carried forward). Your unique Access code (8 characters) can be found on your Notice of Assessment (NOA) for a previous tax year. This eight-character Access code is made up of numbers and letters and is located on the right side of your NOA. The placement and labelling of the Access code differs slightly depending on the version of the NOA you are looking at, but will always be on the right side of the NOA. On the paper version of your NOA as well as the PDF version in My Account, the Access code is not labelled, but can be found directly underneath the Date issued at the top right of the page. If you are viewing your NOA in My Account or using the Express NOA service in certified tax software, the Access code is found directly under the Notice details box at the top right of the page. OR Call the CRA 800-959-7383 The NAC is not required to NetFile. While this Access code is not mandatory, if you do not enter your Access code, you will not be able to use any information from your 2023 tax return when confirming your identity with the Canada Revenue Agency. You will have to rely on other information for authentication purposes.

Hello david007co, Ending inventory, if any, must be entered manually. UFIle has no way of knowing what happened to the purchased inventory, as it is not an accounting system.