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Posted

My 2020 data are not readable by the 2021 Ufile. Who can help me find out how to maybe reconfigure my 2020 tax information so that 2021 Ufile and carry them forward?

  • 3 weeks later...
  • 3 weeks later...
Posted

don't know if this is the right thread to ask this or now but when I open the 2021 Online and start a new return it is automatically populating the information for my daughter and son in law. There is no way to change this to my and my husband's return. The only returns that are available are only my daughter and son in law. How can I also access our returns 

 

  • 3 weeks later...
Posted

Hi Cathy,

You can't access tax returns done with our desktop product online. Any returns done online require one account per family. As such, your return and your husband's return should have a separate account from your daughter's and son-in-law's. 

Hope this helps - George Hiotis QA Manager UFile.ca

  • 8 months later...
  • 1 month later...
Posted

Hi. I have been using ufile for the past several years, including last year. Previously it has populated the new year with the previous year's data. This year it won't do it. I have always used a Mac and done it online. How do I get it to populate? Thanks

Posted

Hello ggwatt51,

Please note, in order to carry forward a previous year, you must SAVE your tax file to SAVE / PDF. These actions allow the program to retain your information and carry it forward to the following year automatically.

IF you already created the current year file and did NOT save the prior year as a PDF, then you will have to delete the current year, save / PDF the prior year and then start the 2022 year file.

 

Also verify that you do not have another username or E_Mail that you were using for UFile ONLINE.

  • 3 weeks later...
Posted

Hi there,

I have the same issue.  I've exported the pdf but ufile online says that it is password encrypted.  I can open no problem and it doesn't ask for a password when opening.  I've tried deleting current year and starting new.  Support said you can set you password/encryption option in the settings menu however no such option was in the online settings menu.

 

O

Posted
On 2/3/2023 at 6:38 AM, Geo123 said:

Hello ggwatt51,

Please note, in order to carry forward a previous year, you must SAVE your tax file to SAVE / PDF. These actions allow the program to retain your information and carry it forward to the following year automatically.

 

IF you already created the current year file and did NOT save the prior year as a PDF, then you will have to delete the current year, save / PDF the prior year and then start the 2022 year file.

 

 

 

Also verify that you do not have another username or E_Mail that you were using for UFile ONLINE.

 

Hi,

If I have already paid for and created my 2022 tax file but I need to go back to the 2021 tax file and save/pdf it in order to bring my information forward to my 2022 tax file am I able to delete the 2022 tax file and start the 2022 tax file again without having to pay again?

Posted

I have been using UFile Online for a few years but now I have to do returns for others in my family and using UFile Online will cost more than buying UFile Windows 2022 and being able to prepare 4 returns. However, will I be able to access the prior tax years' information, stored online, with the Windows version?

Posted

I assume the inability to carry forward information from 2021 to 2022 is an issue for many customers. I advise ufile to contact users to let them know about a workaround or make the service unavailable until it is fixed. I am also getting this problem and it is frustrating - we are paying for this service

Posted

Hello jmmendoz,

You can carry forward from UFile Windows 2021 to UFile ONLINE 2022, and UFIle Windows 2021 to UFile Windows 2022, you can not carry forward  UFIle ONLINE 2021 to UFile Windows 2022.

  • 2 weeks later...
Posted

Geo123, surely there must be a workaround? Or an explanation as to why one cannot carry forward from Online 2021 to Windows 2022? I.e. is it a security issue? Is it because UFile wants to nudge people to Online, which seems to be a more costly option?

  • 1 month later...
Posted

I have been using Ufile online for several years. Usually when I create the new years file it uses my previous years information but for 2022, it doesn't seem to be doing that.  For clarity, I have only ever used ufile online.

Posted

Hello gnort,

Please note, in order to carry forward a previous year, you must SAVE your tax file to PDF. These actions allow the program to retain your information and carry it forward to the following year automatically. 
IF you already created the current year file and did NOT save the prior year as a PDF, then you will have to delete the current year, save / PDF the prior year and then start the 2022 year file.

Also verify that you do not have another username or E_Mail that you were using for UFile ONLINE.
 

  • 1 year later...
Posted

This is the first year I will file my wifes taxes together in same file and last couple years we each had our own file - In past I did carry forward which will work for me, but how can I carry forward her information into the new joint file?

 

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