Jump to content
Français

Can’t auto download from CRA 2021


Tsojung
 Share

Recommended Posts

Installation of the WebView2 Runtime resolved the problem.
 
To Ufile devs:
Could you please update Ufile error messages to provide more details?
Why do not check that all software components are installed for Ufile running.
 
Link to comment
Share on other sites

I am also having this issue! I am so frustrated! I have tried everything to fix this and nothing works! Im gonna be demanding a refund soon and go with something that doesnt make me want to throw my laptop out the window!

Link to comment
Share on other sites

Maybe the autofill just doesn't work well.  I used to use Turbo Tax, and never ONCE did it work for me.  I don't even try.  At least when I enter my own numbers, I know they are correct.

Link to comment
Share on other sites

  • 2 weeks later...

Yes, I also am trying to autofill and get this same message. If anyone has an answer, I would appreciate it.

I have used ufile for a few years now, and it always worked very easily up until now.

Thanks!

Link to comment
Share on other sites

This was happening to me as well - once I went in an retrieved my Netfile access code from my NOA from 2020, it then allowed me to autofill.  The tab beside this said it was new for this year.  Try entering that, this hopefully should resolve your issue.

Link to comment
Share on other sites

I also waited now over two weeks without any response other than the robotic inanity . Today I finally found a way to get their attention - by interrupting their facebook presentation repeatedly until the moderator said she would do something. When it was over I received an email promising a refund of my payment. Not the best solution, since I now have to re-enter my basic info with another program (Turbo-tax), but at least - hopefully - I will be able to autofill!

I don't believe they will solve this problem. Such poor service! Good luck to all, I hope you either jump ship or they find something out in time. I, however, am done with this company permanently.

Link to comment
Share on other sites

Her I am again, and I see that UFile still hasn't posted an answer ... at least one that anyone can use it would seem.

FYI I bought H&R ( almost double in price - for 2 people - but with a deal from RBC to deduct 20%). However, I ran into the exact problem - couldn't do autofill. However   used the online chat and had a live person to help me within a minute!

Five or ten minutes later (mostly me explaining!) they had the answer. It isn't a program problem, but rather a simple particular computer setting. Within ten minutes I had two autofills done. Great to deal with a knowledgeable company and not one that hasn't the courtesy to do more than a robotic useless reply. I wonder how much of that "couldn't-care-less" attitude comes from the corporate culture of their parent? I made the right decision!

Good luck to all!

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...