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Access code error


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I did not have access to my last NOA and have been calling CRA to unlock my account but no one replied. Apparently, they have been on strike. So, I entered the access code from year 2020 which I found was the same within the past five years. Still, it did not accept it and my netfile failed. Did the access code change just in 2021? 

How can I remove the code and submit my file before I get fined? Thank you so much. 

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