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Netfile Error Code 615


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  • 10 months later...


Online Chat Result:
Thank you for waiting. Unfortunately, with this error code, you will need to call us as I do not have access to your account through the online chat. Please contact an Income Tax Enquiries agent at 1-800-959-8281 from 8 a.m. to 8 p.m. Monday to Friday and 9 a.m. to 5 p.m. Saturday (local time).

I called the number.

Phone Call Result:
After 1 hour of holds, transferring, and the person who answered asking rigorous security questions in which I answered all accurately, they said they do not believe that I am actually the account holder and locked even more of my account.

Apparently now my only option is to send snail-mail back and forth in attempts to verify my identity.. They wouldn't even give me whatever form or information I need to snailmail my center..

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