marly Posted April 24, 2022 Report Share Posted April 24, 2022 I cannot seem to find my activation code anywhere in my email receipt! please help. Quote Link to comment Share on other sites More sharing options...
barryh Posted April 25, 2022 Report Share Posted April 25, 2022 barry98hunt@gmail.com Quote Link to comment Share on other sites More sharing options...
barryh Posted April 25, 2022 Report Share Posted April 25, 2022 2 minutes ago, barryh said: barry98hunt@gmail.com Nor can I. Quote Link to comment Share on other sites More sharing options...
Gail23 Posted April 25, 2022 Report Share Posted April 25, 2022 Hi @marly, we suggest you to contact our support team at support@ufile.ca to help you with that. Quote Link to comment Share on other sites More sharing options...
zoo2guelph Posted April 26, 2022 Report Share Posted April 26, 2022 @Gail23 - I have not received my key wither. I have called several time and ben on hold for over 3 hours. I have written 3 emails ... no response... now what do do? Quote Link to comment Share on other sites More sharing options...
willvirlyn Posted March 11, 2023 Report Share Posted March 11, 2023 same with me i lost the activation key for my 2022 ufile can anybody help? Quote Link to comment Share on other sites More sharing options...
Geo123 Posted March 11, 2023 Report Share Posted March 11, 2023 Hello willvirlyn, Please contact UFile Support. We can check for your Activation Key from your account. For telephone support, please call: 514-733-8414 or 1-888-633-8414 (M-F 900 - 2100) An agent can review the issue with you. If you prefer, you can also open a request ticket and submit an anonymous file for review on-line at https://www.ufile.ca/contact/contact-us Quote Link to comment Share on other sites More sharing options...
MTejada Posted March 12, 2023 Report Share Posted March 12, 2023 This is an ongoing issue with Thompson Reuters selection of SMTP sending again this tax year. An accountant in the family says it's common for many business lines esp if you use gmail, mail just never gets to clients in some cases. I paid for Ufile Windows 2022 in December (same as every year for a decade+), and get info, install links or marketing collateral... but not my key for the 2022 version in the regular receipt as usual. There is no way to view keys in the online portal or in community user properties etc. Opened an online support ticket, but no email confirmation it was opened or received indicates it may be a technical or reputation issue with their email provider. UPDATE - email from support directly from agent "Hui" resolved immediate issue and key allowed successful registration. Thank you to agent! Quote Link to comment Share on other sites More sharing options...
Geo123 Posted March 12, 2023 Report Share Posted March 12, 2023 Hello MTejada, Glad it was resolved and noted on the E_Mail issue. Will pass on your thank you. Quote Link to comment Share on other sites More sharing options...
Sandy4477 Posted March 28, 2023 Report Share Posted March 28, 2023 I purchased ufile at best buy and have the activation key but can not locate where to add? I was able to fill out the 2022 tax information but cannot upload unless I pay again. Any way to add the activation key at this stage??? Quote Link to comment Share on other sites More sharing options...
Geo123 Posted March 28, 2023 Report Share Posted March 28, 2023 Hello Sandy4477, 1. Run your UFile program. 2. Go to "settings" menu from the top-right corner, and select "Tax return counter...". Quote Link to comment Share on other sites More sharing options...
Jov Posted April 15, 2023 Report Share Posted April 15, 2023 When I go to the settings button there is no selection for "tax return counter" Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 16, 2023 Report Share Posted April 16, 2023 Hello Jov, Click on "*Settings" >>Drop Down : *Tax return counter.. *Check for updates.. < - - - Click here *Register.. Quote Link to comment Share on other sites More sharing options...
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