Ava Lawler-Lunn Posted August 12, 2022 Report Share Posted August 12, 2022 How do I get back into my account? I get locked out repeatedly. Says try again in 14 minutes but still locked out. I amusing correct log in information and password Quote Link to comment Share on other sites More sharing options...
Geo123 Posted August 15, 2022 Report Share Posted August 15, 2022 Hello Ava Lawler-Lunn Please contact the helpdesk. To contact UFile Support and open a request ticket please go to >> https://www.ufile.ca/contact/contact-us >> For telephone support, please call: 514-733-8414 or 1-888-633-8414 Quote Link to comment Share on other sites More sharing options...
Debra Posted August 17, 2022 Report Share Posted August 17, 2022 I entered all my information for 2021 Taxes. Paid and then got locked out. Every time I try to get back into my 2021 file to send to CRA I get an error message. I have tried sending a help request to UFILES help email. Get a response with three options. The third option is asking to reply to email that you need more help. Tried that and get email back saying undeliverable. Tried that many times and still says it is undeliverable. Tried calling the number and go through all the options only to be told they cannot help at this time to call back. Is this some type of scam? How do I get my money back? Quote Link to comment Share on other sites More sharing options...
Geo123 Posted August 18, 2022 Report Share Posted August 18, 2022 Hello Debra, I have verified with Client Support and I believe your issue is now resolved. Quote Link to comment Share on other sites More sharing options...
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