Jump to content

X Nullable object must have a value.

Louise Mac

Recommended Posts

Hello Louise Mac,

1.) Close the UFile session by exiting the UFile page ie close the browser and login back in.  The data should not be lost and all entries should be restored (except the last interview page).  It may be due to a split second disconnect of the  DBase to web server interface page and can be caused by network latency, internet disruptions or other internet issues.   
2.) Check Firewall / Antivirus settings
3.) Also reported when a user is behind a PROXY or other Web service which changes the users IP address during the session in UFILE. Eg. Using a corporate network. Try on a connection outside a VPN (Virtual Private Network).
4.) Clear the cache.
5.) Switch browsers.  Eg. From Chrome to Firefox
6.) Check for browser extensions eg. Crypto wallet / Cisco Webex
>>Chrome >> Settings >> Manage extensions.
6.) IF the issue persists please try to open your account from a different location ie different IP address: home or office or reboot the modem router.


Link to comment
Share on other sites

This has been the most frustrating year I have ever had using this software.   It continually gives me this message, no matter what part of the tax return I am working on.   Then it goes into "loading mode" and goes nowhere until I have to refresh.  Then I end up back in the interview page for the wrong person I am working on.   

I will not use this program ever again.   None of the options suggested above have worked and I am still unable to net file my families taxes.

This is the message I now get when trying to netfile



Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...