X Nullable object must have a value.

[Louise Mac]

Why am I getting this message before I even start my tax return

 

X

Nullable object must have a value.

[Geo123]

Hello Louise Mac,

1.) Close the UFile session by exiting the UFile page ie close the browser and login back in.  The data should not be lost and all entries should be restored (except the last interview page).  It may be due to a split second disconnect of the  DBase to web server interface page and can be caused by network latency, internet disruptions or other internet issues.   
2.) Check Firewall / Antivirus settings
3.) Also reported when a user is behind a PROXY or other Web service which changes the users IP address during the session in UFILE. Eg. Using a corporate network. Try on a connection outside a VPN (Virtual Private Network).
4.) Clear the cache.
5.) Switch browsers.  Eg. From Chrome to Firefox
6.) Check for browser extensions eg. Crypto wallet / Cisco Webex
>>Chrome >> Settings >> Manage extensions.
6.) IF the issue persists please try to open your account from a different location ie different IP address: home or office or reboot the modem router.
 

 

[Louise Mac]

This has been the most frustrating year I have ever had using this software.   It continually gives me this message, no matter what part of the tax return I am working on.   Then it goes into "loading mode" and goes nowhere until I have to refresh.  Then I end up back in the interview page for the wrong person I am working on.   

I will not use this program ever again.   None of the options suggested above have worked and I am still unable to net file my families taxes.

This is the message I now get when trying to netfile