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UFile Premium - Can't use the chat or the form


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Hello, it's been days since I've been trying to contact UFile through the chat or the form submission, but these two tools are not working for me. I get stuck in the chat position (e.g. " you are 5 in the queue for 3 minutes", but it passed 10 minutes and looks like the browser freezes every time I try. The form,... I supposedly sent a form two weeks ago, but havenn't received the Request ID number, or any response from UFile team. 


Anyone with the same issue? If so, how could you resolve? 

PS: I'm abroad now and calls are my last resource.

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