Debbie B Posted March 16 Report Share Posted March 16 I have now tried to efile 2 different tax returns and I am getting the same error code and the tax return is being rejected. I have tried updating the software, installing on a different computer and nothing is working. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted March 16 Report Share Posted March 16 Hello Debbie B, Check your firewall / antivirus or VPN settings. It appears you are being blocked. Quote Link to comment Share on other sites More sharing options...
Debbie B Posted March 17 Author Report Share Posted March 17 I have turned off all of the firewall/antivirus to off and do not use a VPN but have set the VPN settings to allow everything. It still rejects all files and says unable to connect to remote setting. I have not changed anything on my computer since using the software last year and now cannot connect to file. I have over 12 tax returns to file this year and need to get this sorted out. I tried to call your help line but it is only open M-F 9-5 which is when I work and cannot spend tons of time on the phone with this while working at a busy law office. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted March 17 Report Share Posted March 17 Hello Debbie B, Unfortunately we have no control over this. Try from another location ie different IP address otherwise please contact the CRA. Please contact the CRA at 1-800-959-8281 CRA https://www.canada.ca/en/revenue-agency/corporate/contact-information.html To print and mail teh tax returns. In Tab 4, at the bottom of the screen, select the PDF Icons : [PDF] Federal Print [PDF] Quebec Print <- - - - IF in Quebec FYI – for the entire tax return: [PDF] Download PDF Then depending on your PDF reader, eg. Adobe Acrobat, Microsoft EDGE; you can save to: *desktop, downloads, file directory *external device such as CD, external hard drive, USB key Quote Link to comment Share on other sites More sharing options...
Sylvia123 Posted April 1 Report Share Posted April 1 I am having the same problem. I do not use this computer for anything else and have not changed anything. Have turned off the virus protection and windows firewall. No luck. Have you found a soulution? Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 1 Report Share Posted April 1 Hello Sylvia123, Unfortunately we have no control over this. Try from another location ie different IP address otherwise please contact the CRA. Please contact the CRA at 1-800-959-8281 CRA https://www.canada.ca/en/revenue-agency/corporate/contact-information.html To print and mail the tax returns. In Tab 4, at the bottom of the screen, select the PDF Icons : [PDF] Federal Print [PDF] Quebec Print <- - - - IF in Quebec FYI – for the entire tax return: [PDF] Download PDF Then depending on your PDF reader, eg. Adobe Acrobat, Microsoft EDGE; you can save to: *desktop, downloads, file directory *external device such as CD, external hard drive, USB key Quote Link to comment Share on other sites More sharing options...
Sylvia123 Posted April 1 Report Share Posted April 1 SERIOUSLY This is your solution? Print it and mail? I’ve been using UFile for over 10 years and never have had this problem. From the posts others are also. Solve it! Quote Link to comment Share on other sites More sharing options...
thetut Posted April 2 Report Share Posted April 2 I notice that the original poster has not selected "agree to Terms and Conditions" in the middle of the page. Could this be a problem? Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 2 Report Share Posted April 2 Hello thetut, If the box is not checked this is the error message : CRA Message – NetFile - You have not completed all of the required electronic submissions >>Next to section that says : When you are ready to file, click “File my return now!” MUST CLICK HERE ----> [ ] / !\ I agree with the terms and conditions and Privacy Notice Quote Link to comment Share on other sites More sharing options...
DL_Cross Posted April 26 Report Share Posted April 26 Hello All, I hope you are well, despite this problem. I'm using Windows 10. I am using a VPN. Even disconnecting it didn't help. So, further research led me to look into my DNS settings. Sorry, I can't seem to post enough pics here to simplify things. You can type "settings" in the Windows search bar. That will give you the option to open "Settings." Choose "Network and Internet." Left hand side choose "Ethernet." On the right hand side, you should see "Related Settings." Under that, you will have four options. Click "Change adapter options." Right click on "Ethernet" or "Ethernet 2" depending which you have. Click on "Properties" at the bottom. It should open an "Ethernet Properties" dialog box. Look down the list. Find "Internet Protocol Version 4." Click on it. The box should be checked. Below that, click the "Properties" tab. Under the "General" tab, you should have "Obtain an IP address automatically." It should be checked/chosen. Below that, you may have "Use the following DNS server addresses" checked. Leave that checked. Take note of the server address in case you want to reset the server address later. It may look like 10. 18. 15. 1 or something similar. Now, change the "Preferred DNS server:" to 8. 8. 8. 8. Check "Validate settings upon exit." Click "OK." I didn't have to reboot. I'm not sure if you may have to. I re-opened my UFile 2023 and went to the last tab to submit my return. It worked. For me, at least. The other way to do it i s search for "Control Panel" without the quotes in the Windows search bar. Click the icon. It will open up a dialog with choices. Click on"Network and Internet." Click on "Network and Sharing Center." To your left, choose "Change adapter settings." Then, just follow the above instructions. Hope this helps somebody. Sorry for the lack of photos. Best of luck, D Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 26 Report Share Posted April 26 Hello DL_Cross, Thanks for sharing this. Quote Link to comment Share on other sites More sharing options...
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