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Netfile Error File rejected - Unable to connect to remote server


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I have now tried to efile 2 different tax returns and I am getting the same error code and the tax return is being rejected.

I have tried updating the software, installing on a different computer and nothing is working.

image.thumb.png.ef8fa1216efafbb0e53bed0a9ab72e57.png

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I have turned off all of the firewall/antivirus to off and do not use a VPN but have set the VPN settings to allow everything.  It still rejects all files and says unable to connect to remote setting.

I have not changed anything on my computer since using the software last year and now cannot connect to file.  I have over 12 tax returns to file this year and need to get this sorted out.  I tried to call your help line but it is only open M-F 9-5 which is when I work and cannot spend tons of time on the phone with this while working at a busy law office.

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Hello Debbie B,

Unfortunately  we have no control over this. Try from another location ie different IP address otherwise please contact the CRA.  

Please contact the CRA at 1-800-959-8281

CRA https://www.canada.ca/en/revenue-agency/corporate/contact-information.html

To print and mail teh tax returns.

 

In Tab 4, at the bottom of the screen, select the PDF Icons :

[PDF] Federal Print

[PDF] Quebec Print <- - - - IF in Quebec

FYI – for the entire tax return:

[PDF] Download PDF

 image.png

 

Then depending on your PDF reader, eg. Adobe Acrobat, Microsoft EDGE; you can save to:

*desktop, downloads, file directory

*external device such as CD, external hard drive, USB key

 

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  • 2 weeks later...

Hello Sylvia123,

Unfortunately  we have no control over this. Try from another location ie different IP address otherwise please contact the CRA.  

Please contact the CRA at 1-800-959-8281

CRA https://www.canada.ca/en/revenue-agency/corporate/contact-information.html

To print and mail the tax returns.

In Tab 4, at the bottom of the screen, select the PDF Icons :

[PDF] Federal Print

[PDF] Quebec Print <- - - - IF in Quebec

FYI – for the entire tax return:

[PDF] Download PDF

 image.png

 

Then depending on your PDF reader, eg. Adobe Acrobat, Microsoft EDGE; you can save to:

*desktop, downloads, file directory

*external device such as CD, external hard drive, USB key

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