Jump to content

charged for my wife's report

Recommended Posts

As many others, i am facing a charge of 14$ after paying for an Premium version.  I try to connect via phone and so far i have been on hold for more than 1hour and 15 minutes without knowing if i will be able to talk to someone.  When I purchased this version, it was mentioned that I would have telephone support.  This is rather disappointing and troubling to see the quality of service for what i thought I was paying for.  

Link to comment
Share on other sites

I just made the same report.

When you are in the filing sequence of the program, there is a certain amount of unclear performance by the system. I feel 'lucky' to have been able to file for my other half, but then I was forced to make an additional purchase to complete my own filing. Sorry to say, my experience with 'chat' support on other platforms has not been encouraging.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...