Jump to content
Français
Search In
  • More options...
Find results that contain...
Find results in...

Nullable object must have a value error


lobotiger
 Share

Recommended Posts

  • 2 months later...

Hi,

"Nullable object must have a value"

The error occurs when a user is behind a PROXY or other Web service which changes the users IP address during the session in UFILE.
Please try to open your account from a different location: home or office. 
If you still have difficulties, please try to open your account from this TEMPORARY url: 
https://secure2.ufile.ca

Please let us know if you still receive the error message.

Link to comment
Share on other sites

  • 11 months later...
On 4/11/2018 at 8:43 AM, Antoine7 said:

Hi,

"Nullable object must have a value"

The error occurs when a user is behind a PROXY or other Web service which changes the users IP address during the session in UFILE.
Please try to open your account from a different location: home or office. 
If you still have difficulties, please try to open your account from this TEMPORARY url: 
https://secure2.ufile.ca

Please let us know if you still receive the error message.

Hi A7, I've got the same "nullable error" I tried the temporary link you provided but the CRA site shuts down with an error or time out when I try to autofill. I realize the complaints are from last year and I'm hoping some resolution has been found. 

Thanks for your time, 

Ken

 

Link to comment
Share on other sites

  • 2 years later...
  • 1 month later...

This problem persists. Ive tried several computers in different locations and get that error or "An error occurred while executing the command definition. See the inner exception for details". WTF is this? Like above mentions Ive never had problems before and even on the same computers as using this year. UFILE, clean up your act!

Link to comment
Share on other sites

Been trying to work through my tax return, and continuously get this with each screen completed,...essentially freezes up, so no choice but to hard exit the application, then resign in, loses the page I just completed....fill in a page, then click "next" and message of Nullable object comes back...this is very frustrating...and like others, used the same computer and IP address as years past..although it has come up in the past a bit, nothing as frequent as this year.

 

Who do I call to support this issue?

 

Link to comment
Share on other sites

  • 2 weeks later...

It feels on April 6th, 2022 like I am constantly getting the "X Nullable object must have a value."  error with options to choose OK or Cancel

I can complete one or two pages and then I need to logout and log back in again to make any progress.  Whichever page I was on at the time I need to redo.

I am currently on a work computer connected through VPN using https://secure.ufile.ca/.  I tried https://secure2.ufile.ca/. It proceeds past the sign-in page and then won't launch any tax years.  I'll switch to a home computer and see if that's any better.

Link to comment
Share on other sites

1 hour ago, FrustratedAndNotTheOnlyOne said:

It feels on April 6th, 2022 like I am constantly getting the "X Nullable object must have a value."  error with options to choose OK or Cancel

I can complete one or two pages and then I need to logout and log back in again to make any progress.  Whichever page I was on at the time I need to redo.

I am currently on a work computer connected through VPN using https://secure.ufile.ca/.  I tried https://secure2.ufile.ca/. It proceeds past the sign-in page and then won't launch any tax years.  I'll switch to a home computer and see if that's any better.

An hour later, I can report that I've been able to use UFile at https://secure.ufile.ca/ from my home computer, and I have not seen a recurrence of the "X Nullable object must have a value." error.

Link to comment
Share on other sites

  • 3 weeks later...

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...