lobotiger Posted January 28, 2018 Report Share Posted January 28, 2018 Hello, when I tried signing into my 2017 account (or even 2016) I am constantly getting the error "Nullable object must have a value" with an option to click OK or Cancel. It's constantly popping up and not letting me enter information properly. Any suggestions? LoboTiger Quote Link to comment Share on other sites More sharing options...
Antoine7 Posted January 31, 2018 Report Share Posted January 31, 2018 Hello Lobotiger, Given the particularity of your situation, we suggest that you send your request to the UFile support group. Quote Link to comment Share on other sites More sharing options...
Jian Posted April 4, 2018 Report Share Posted April 4, 2018 I have the same problem. Quote Link to comment Share on other sites More sharing options...
mcgus Posted April 9, 2018 Report Share Posted April 9, 2018 Same here. One of the phone tech support says it’s from not logging out properly , but I still can’t make it stop. Quote Link to comment Share on other sites More sharing options...
Antoine7 Posted April 11, 2018 Report Share Posted April 11, 2018 Hi, "Nullable object must have a value" The error occurs when a user is behind a PROXY or other Web service which changes the users IP address during the session in UFILE. Please try to open your account from a different location: home or office. If you still have difficulties, please try to open your account from this TEMPORARY url: https://secure2.ufile.ca Please let us know if you still receive the error message. Quote Link to comment Share on other sites More sharing options...
drifter_ken Posted March 15, 2019 Report Share Posted March 15, 2019 On 4/11/2018 at 8:43 AM, Antoine7 said: Hi, "Nullable object must have a value" The error occurs when a user is behind a PROXY or other Web service which changes the users IP address during the session in UFILE. Please try to open your account from a different location: home or office. If you still have difficulties, please try to open your account from this TEMPORARY url: https://secure2.ufile.ca Please let us know if you still receive the error message. Hi A7, I've got the same "nullable error" I tried the temporary link you provided but the CRA site shuts down with an error or time out when I try to autofill. I realize the complaints are from last year and I'm hoping some resolution has been found. Thanks for your time, Ken Quote Link to comment Share on other sites More sharing options...
Megan Posted February 26, 2022 Report Share Posted February 26, 2022 Hello, Is there an alternative solution to get this to work at home? The error continues to come up and the link provided doesn't seem to work - I can login but cannot launch 2021: https://secure2.ufile.ca I have used Ufile for many years and have never had this problem before. Quote Link to comment Share on other sites More sharing options...
Rob in BC Posted March 27, 2022 Report Share Posted March 27, 2022 This problem persists. Ive tried several computers in different locations and get that error or "An error occurred while executing the command definition. See the inner exception for details". WTF is this? Like above mentions Ive never had problems before and even on the same computers as using this year. UFILE, clean up your act! Quote Link to comment Share on other sites More sharing options...
Gayle Simon Posted March 27, 2022 Report Share Posted March 27, 2022 I am having the same problem but now page continues to buffer and won’t load. Quote Link to comment Share on other sites More sharing options...
Curt Posted March 29, 2022 Report Share Posted March 29, 2022 Been trying to work through my tax return, and continuously get this with each screen completed,...essentially freezes up, so no choice but to hard exit the application, then resign in, loses the page I just completed....fill in a page, then click "next" and message of Nullable object comes back...this is very frustrating...and like others, used the same computer and IP address as years past..although it has come up in the past a bit, nothing as frequent as this year. Who do I call to support this issue? Quote Link to comment Share on other sites More sharing options...
FrustratedAndNotTheOnlyOne Posted April 6, 2022 Report Share Posted April 6, 2022 It feels on April 6th, 2022 like I am constantly getting the "X Nullable object must have a value." error with options to choose OK or Cancel I can complete one or two pages and then I need to logout and log back in again to make any progress. Whichever page I was on at the time I need to redo. I am currently on a work computer connected through VPN using https://secure.ufile.ca/. I tried https://secure2.ufile.ca/. It proceeds past the sign-in page and then won't launch any tax years. I'll switch to a home computer and see if that's any better. Quote Link to comment Share on other sites More sharing options...
FrustratedAndNotTheOnlyOne Posted April 6, 2022 Report Share Posted April 6, 2022 1 hour ago, FrustratedAndNotTheOnlyOne said: It feels on April 6th, 2022 like I am constantly getting the "X Nullable object must have a value." error with options to choose OK or Cancel I can complete one or two pages and then I need to logout and log back in again to make any progress. Whichever page I was on at the time I need to redo. I am currently on a work computer connected through VPN using https://secure.ufile.ca/. I tried https://secure2.ufile.ca/. It proceeds past the sign-in page and then won't launch any tax years. I'll switch to a home computer and see if that's any better. An hour later, I can report that I've been able to use UFile at https://secure.ufile.ca/ from my home computer, and I have not seen a recurrence of the "X Nullable object must have a value." error. Quote Link to comment Share on other sites More sharing options...
Rahat Khan Posted April 9, 2022 Report Share Posted April 9, 2022 Today April 9th I am still getting same error and do not allow me to move forward or back. Quote Link to comment Share on other sites More sharing options...
ConcernedUser Posted April 14, 2022 Report Share Posted April 14, 2022 Same. It works from within my home network for me but not behind my work's firewall. Quote Link to comment Share on other sites More sharing options...
MYN Posted May 6, 2022 Report Share Posted May 6, 2022 I'm also getting this error! I'm never ever going to use ufile again Try the firefox browser, it should fix the issue Quote Link to comment Share on other sites More sharing options...
Sabrina Posted February 24, 2023 Report Share Posted February 24, 2023 I’m trying to file for the 2022 tax year and I’m now getting this message too. I’ve never had an issue in past years. Super frustrating!!! Is anyone fixing this issue with UFile?!? Quote Link to comment Share on other sites More sharing options...
Geo123 Posted February 24, 2023 Report Share Posted February 24, 2023 Hello Sabrina, 1). Close the UFile session by exiting the UFile page ie close the browser and login back in. The data should not be lost and all entries should be restored (except the last interview page). It may be due to a split second disconnect of the DBase to web server interface page and can be caused by network latency, internet disruptions or other internet issues. 2.) Also reported when a user is behind a PROXY or other Web service which changes the users IP address during the session in UFILE. 3.) Switch browsers. Eg. From Chrome to Firefox 4.) IF the issue persists please try to open your account from a different location ie different IP address: home or office or reboot the modem router. Quote Link to comment Share on other sites More sharing options...
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