RCEME19792015 Posted March 24 Report Share Posted March 24 I cannot connect to the CRA server through ufile netfile. It simply says 'error connecting to CRA server'. But when installing Ufile 2021 in the first place, it came up with an istallation error '1612'. So I suspect that this installation error is prohibitting UFile 2021 from connecting to the CRA Server to download the tax files. Does anyone have any experience with this issue? Quote Link to comment Share on other sites More sharing options...
jjccclim Posted March 28 Report Share Posted March 28 I am having the same issue. Quote Link to comment Share on other sites More sharing options...
samwise Posted March 30 Report Share Posted March 30 I am having the same issue - I can login into myCRA but when I try to retrieve tax information UFile says "Cannot connect to CRA server" Quote Link to comment Share on other sites More sharing options...
u-filer Posted April 4 Report Share Posted April 4 I am having the same issue, tried several days in a row now. Could someone from Ufile provide help on this topic? What should be done? Quote Link to comment Share on other sites More sharing options...
JohnA Posted April 6 Report Share Posted April 6 What web browsers do you have installed? Windoz 10 UFile uses the Edge browser, not IE as it did in prior years. Edge does not have to be your default browser, but it does need to be installed. Quote Link to comment Share on other sites More sharing options...
TheTaxSmith Posted April 6 Report Share Posted April 6 Try clearing your cache. Quote Link to comment Share on other sites More sharing options...
Jeffrey 425354 Posted April 7 Report Share Posted April 7 Me too. I am having the same issue, tried several days in a row now. Could someone from Ufile provide help on this topic? What should be done? I am developer; I did a test on a clean Windows 10 virtual machine, and it worked fine. So it IS a problem in uFile software - it cannot handle settings in my laptop, but it works fine on the VM. What's special in my laptop? Nothing. I have tried everything I can think of, but it just didn't work. uFile never executed the browser successfully because I never saw the browser UI. Quote Link to comment Share on other sites More sharing options...
Jeffrey 425354 Posted April 7 Report Share Posted April 7 (edited) What I have tried: 1. make sure my Windows 10 Pro has the latest update, ufile has the latest update. 2. Edge is working properly 3. Set Edge as default browser, uninstaller Internet Explorer 11 (both are unnecessary based on the test on my VM, though) 4. removed all other Edge profiles, only leave the default profile, not signed on 5. removed all extensions in Edge 6. Clear ALL cache in Edge 7. Reset Edge settings to default So my Edge is practically like fresh 8. make sure I don't have VPN, and internet connect is working * make sure Edge works fine, close and restart ufile app, try again. * Restart my laptop, and try again. Nothing works so far. Edited April 7 by Jeffrey 425354 give more details Quote Link to comment Share on other sites More sharing options...
Jeffrey 425354 Posted April 7 Report Share Posted April 7 oh my god. finally fixed it. @ufile team, please send this to your dev team, they may find a fix from code, at least give a meaningful error message and a tip. cause: find error message in event log A fatal error occurred while creating a TLS client credential. The internal error state is 10013. resolution: Windows+R, run "inetcpl.cpl" go to Advanced > Scroll down to Security and note the TLS settings. Make sure check "Use TLS 1.2" or, for most users, you can simply click "Restore advanced settings". (see screenshot) Quote Link to comment Share on other sites More sharing options...
Jeffrey 425354 Posted April 7 Report Share Posted April 7 @ufile team, will you give me some credit for finding the cause and providing the workaround? It took me quite some time and experiments. Quote Link to comment Share on other sites More sharing options...
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