Ellbee Posted April 3, 2022 Report Share Posted April 3, 2022 I am trying to get back into U-File after taking a short break but it will not load on my computer. The message that comes up on the screen is: "An error occurred while executing the command definition. See the inner exception for details" Can anyone help with this? I have already tried rebooting my computer but to no avail..... Quote Link to comment Share on other sites More sharing options...
RHdm Posted April 3, 2022 Report Share Posted April 3, 2022 I am getting the exact same error! Quote Link to comment Share on other sites More sharing options...
Dev Posted April 3, 2022 Report Share Posted April 3, 2022 Me too. Quote Link to comment Share on other sites More sharing options...
PhilTheBrown Posted April 3, 2022 Report Share Posted April 3, 2022 Hi Ellbee! Same thing is happening to me as well within the last 10 minutes but it was working flawlessly 30 minutes ago. There must be something wrong with Ufile's servers as I tried to sign out and signing back in but no success Quote Link to comment Share on other sites More sharing options...
PhilTheBrown Posted April 3, 2022 Report Share Posted April 3, 2022 The ufile.ca domain appears to be down at the moment: https://www.websitenotworking.com/ufile.ca CHECK WEBSITE STATUS The domain name of the unreachable website E.g.: If a webpage on the http://www.example.com/funny.html uri address is not reponding, please enter example.com as the domain name. UFILE NOT WORKING TEST ufile.ca is not working test finished in: 5.379 seconds | updated @ 04/03/2022 11:43:11 Site ufile.ca is down for everyone, it is not just you. PINGING UFILE.CA @ 69.90.87.117 Ping failed... Ping failed... Ping failed... Ping failed... * Ping failure does not necessary mean that the website is not working. Ping may be disabled on host by the sysadmin. Quote Link to comment Share on other sites More sharing options...
Ellbee Posted April 3, 2022 Author Report Share Posted April 3, 2022 Thanks for responding everyone. Please be sure to let us know if you are able to get back in to U-file. Quote Link to comment Share on other sites More sharing options...
Smoniker Posted April 3, 2022 Report Share Posted April 3, 2022 I am still receiving the error. Quote Link to comment Share on other sites More sharing options...
Mike Bajakian Posted April 3, 2022 Report Share Posted April 3, 2022 Having same issue for all my tax files/accounts. Does anyone have a company-level link where it will be announced when this issue is fixed? I tried contacting one of the admins. Just want to be sure if the technical team knows about the issue and working on a solution. I would hate to have to move to another online tax tool 😞 Quote Link to comment Share on other sites More sharing options...
PhilTheBrown Posted April 3, 2022 Report Share Posted April 3, 2022 Ufile's technical department appears to be aware of the situation and currently working on it according to their Facebook page found here: https://www.facebook.com/UFile/ Jeff Holliday Any chance of you guy fixing the error that seems to be happening? There has been multiple people complaining on multiple platforms. 'An error occurred while executing the command definition. See the inner exception for details.' Like Reply 42m Author UFile.ca Hello Jeff, our IT department is working on resolving the issue. Please try again later. Like Reply 31m Quote Link to comment Share on other sites More sharing options...
PhilTheBrown Posted April 3, 2022 Report Share Posted April 3, 2022 They just responded to me on the Facebook messenger with the following response: Hello Philippe, the website is working but our UFile ONLINE application is very slow. Out IT is working on resolving the situation. Quote Link to comment Share on other sites More sharing options...
RAP Posted April 3, 2022 Report Share Posted April 3, 2022 It is now 4:20 pm Ottawa I experienced same issue for some two hours but all just now restored for me. It took almost 30 seconds or more to load. Seems all my entered content has not been impacted s/b ok now I hope Quote Link to comment Share on other sites More sharing options...
Newlife2021 Posted April 3, 2022 Report Share Posted April 3, 2022 The issue is still not resolved..I can't get my tax file PDF.. Quote Link to comment Share on other sites More sharing options...
L D O Posted April 3, 2022 Report Share Posted April 3, 2022 2 hours ago, PhilTheBrown said: Hi Ellbee! Same thing is happening to me as well within the last 10 minutes but it was working flawlessly 30 minutes ago. There must be something wrong with Ufile's servers as I tried to sign out and signing back in but no success Me Quote Link to comment Share on other sites More sharing options...
L D O Posted April 3, 2022 Report Share Posted April 3, 2022 I am having same issue and want to get taxes filed. Why?! Quote Link to comment Share on other sites More sharing options...
Springer Posted April 3, 2022 Report Share Posted April 3, 2022 Same issue - completely stuck An error occurred while executing the command definition. See the inner exception for details. Quote Link to comment Share on other sites More sharing options...
Dave S Posted April 3, 2022 Report Share Posted April 3, 2022 I am getting the same error, this is ridiculous ! Hey UFIile fix your application - Please. Quote Link to comment Share on other sites More sharing options...
Daniel Perez Posted April 4, 2022 Report Share Posted April 4, 2022 I am experiencing the very same problem. It's not yet resolved. Please fix it. Thank you. Quote Link to comment Share on other sites More sharing options...
L D O Posted April 4, 2022 Report Share Posted April 4, 2022 After several hours of waiting; was able to continue and finish my taxes. Much frustration though. Quote Link to comment Share on other sites More sharing options...
Denis K Posted April 11, 2022 Report Share Posted April 11, 2022 Thank you all for your patience. Quote Link to comment Share on other sites More sharing options...
Galdran Posted April 17, 2022 Report Share Posted April 17, 2022 I am getting this same error trying to use ufile to do my taxes today. Quote Link to comment Share on other sites More sharing options...
peterthesaint Posted April 17, 2022 Report Share Posted April 17, 2022 I am experiencing this exact same issue. Has it been resolved? Is anyone still working on it? Can someone please provide the status of this issue? Quote Link to comment Share on other sites More sharing options...
Galdran Posted April 17, 2022 Report Share Posted April 17, 2022 3 minutes ago, peterthesaint said: I am experiencing this exact same issue. Has it been resolved? Is anyone still working on it? Can someone please provide the status of this issue? I am experiencing the same issue as well. Quote Link to comment Share on other sites More sharing options...
Shana M Posted April 17, 2022 Report Share Posted April 17, 2022 I have received the Same error today that the above people received a few weeks ago. "An error occurred executing the command definition". Is there a problem again? Quote Link to comment Share on other sites More sharing options...
Galdran Posted April 17, 2022 Report Share Posted April 17, 2022 I am experiencing this issue as well. Quote Link to comment Share on other sites More sharing options...
Galdran Posted April 17, 2022 Report Share Posted April 17, 2022 Sorry about the duplicate posts, it didn't seem to register that my messages where being saved. Quote Link to comment Share on other sites More sharing options...
CRS Posted April 17, 2022 Report Share Posted April 17, 2022 I also have the same issue today. Quote Link to comment Share on other sites More sharing options...
MSoler Posted April 17, 2022 Report Share Posted April 17, 2022 I am having this issue today as well - unable to log in. Will Ufile administrators allow for this error and extend the discount savings? Quote Link to comment Share on other sites More sharing options...
jvalenti Posted April 17, 2022 Report Share Posted April 17, 2022 Same for me. Very disappointing. When calling "support" the message indicates that the offices are closed. Yes, it is Easter. I'd nevertheless expect my tax software company to be available so close to the deadline. Quote Link to comment Share on other sites More sharing options...
Byron Wright Posted April 17, 2022 Report Share Posted April 17, 2022 Experiencing the same error "An error occurred while executing the command definition. See the inner exception for details." It would be nice if someone authoritative from Ufile would indicate they are aware and looking at it. Quote Link to comment Share on other sites More sharing options...
Dave S Posted April 17, 2022 Report Share Posted April 17, 2022 Here we go again, first time i am back in UFILE ONLINE and same issue again !!! Quote Link to comment Share on other sites More sharing options...
Schlotte Posted April 17, 2022 Report Share Posted April 17, 2022 Same problem for me. I made a post too. Every year I am having this issue. Obviously their system cannot handle the overload on a long weekend. They don't seem to invest into their server and software. Quote Link to comment Share on other sites More sharing options...
susan1999 Posted April 17, 2022 Report Share Posted April 17, 2022 I'm blocked by the same issue, please get it resolved. Quote Link to comment Share on other sites More sharing options...
PM50 Posted April 17, 2022 Report Share Posted April 17, 2022 I am getting the same error code. Quote Link to comment Share on other sites More sharing options...
wheeler Posted April 17, 2022 Report Share Posted April 17, 2022 was just getting to the bulk of the difficult part of my return by entering the onslaught of T5008 entries, second entry in i get this same internal exception stupid error. this now adds to my previous issue two years ago when ufile incorrectly calculated an optimization which double claimed deductions on both mine and my wife's making me owe based on a software error. I know its buried in the T's and C's of the software but between that flub and this glitch and the terrible load time with ufile this is seriously going backwards from how this software used to perform. maybe log in later this week and it will work since i'm guaranteed to not see a response any sooner. only thing worse than paying trudeau is dealing with half baked software. Have all year to test it and break it and still don't get it. even the damn attachment button in the message post doesn't work. unbelievable. Quote Link to comment Share on other sites More sharing options...
MrsB Posted April 17, 2022 Report Share Posted April 17, 2022 On 4/11/2022 at 6:16 PM, Denis K said: Thank you all for your patience. The only post I saw in this conversation from an administrator was thanking everyone for their patience. Some information from a UFile admimistrator on what this error means and what is being done about it would be appreciated. It appears this is a recurrent issue. Quote Link to comment Share on other sites More sharing options...
wheeler Posted April 17, 2022 Report Share Posted April 17, 2022 magically working again.... for now... betting its a server related traffic issue and timing out on a refresh data update thus throwing an exception. raise prices, run more lean on your data center infrastructure, increase your bottom line. i get it. only one laughing is the CEO of ufile. Quote Link to comment Share on other sites More sharing options...
Alexjac16 Posted April 30, 2023 Report Share Posted April 30, 2023 I’m have the error: An error occurred while executing the command definition. See the inner exception for details.…as a result I cannot complete and submit the tax return I’m working on Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 30, 2023 Report Share Posted April 30, 2023 Hello Alexjac16, Our IT team is working diligently to resolve the issue. We will advise you as soon as possible and provide a posting here. Quote Link to comment Share on other sites More sharing options...
ACtheOG Posted May 1, 2023 Report Share Posted May 1, 2023 What is going on with ufile this year? First slow servers, now the dreaded "an error occurred while executing the command definition. See the inner exception for details" message. Very frustrating. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted May 1, 2023 Report Share Posted May 1, 2023 The issue has been resolved. We apologize for the inconvenience and thank you for your patience. Quote Link to comment Share on other sites More sharing options...
jypg Posted May 1, 2023 Report Share Posted May 1, 2023 No, the problem with the command definition is still happening when trying to download my data from Quebec's Revenue Ministry. Terrible service. Quote Link to comment Share on other sites More sharing options...
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